Sales Representative

Lithia & Driveway•Novi, MI

12d•Onsite

About The Position

Audi Novi is seeking a Sales Representative to join their team. This role involves greeting customers, providing product presentations, and accompanying them on test drives. The Sales Representative will be responsible for developing new business, gathering customer information, and utilizing the CRM for follow-ups and relationship management. They will also schedule appointments, assist with the write-up process, and maintain knowledge of product information, pricing, and promotions. The position requires active participation in sales and training meetings, practicing customer service and product presentation skills daily, and maintaining the cleanliness of the lot and showroom. Upon sale, the Sales Representative will present and deliver the vehicle, introduce the customer to the Service department, and obtain necessary licensing. A significant part of this role includes training a newly assigned salesperson for 60 days, covering the store's sales process, role-playing, product demonstrations, and quizzes to ensure the trainee is well-versed. The Sales Representative will also assist the trainee with daily customer contact activities and help them meet performance expectations.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently to enter accurate information into tracking system
Mathematics – ability to solve basic math calculations.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence

Responsibilities

Greet customers in a prompt, friendly and professional manner.
Provide professional product presentations to all customers.
Offer and accompany customers on vehicle demonstration ride(s).
Develop and prospect new business continuously.
Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
Schedule customer appointments daily.
Assist customer during write up process ensuring it is a non-confrontational experience.
Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
Attend and actively participate in daily sales and training meetings.
Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
Maintain appearance and cleanliness of vehicle lot and showroom.
Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
Upon sale, introduce customer to Service department following Sales 2 Service process.
Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
Train assigned salesperson for 60 days daily on your store’s sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
Communicate regularly with program coordinator and submit monthly meeting and activity information.
Attend mentor trainings as necessary.
Assist trainee to meet performance expectations as laid out in their job description.