Sales Representative

MarketWise•Baltimore, MD

10d•Onsite

About The Position

The Sales Representative will play a pivotal role in helping our company reach new sales levels and will be responsible for generating sales from existing subscribers by up-selling. Primary responsibilities for the Sales Representative will also include closing sales over the phone through cross-selling, up-selling, and bringing in new customers as well as maintaining outstanding customer relationships.

Requirements

1-2 year of telesales role or other sales experience preferred.
Strong knowledge of relevant computer programs (Salesforce or similar CRM software and Microsoft Office Suite).
Ability to learn about products and services and describe and explain them to sales prospects in order to convert them into sales.
Superior communication and interpersonal skills.
Ability to maintain composure and handle rejection from sales prospects.
Outstanding negotiation skills with the ability to resolve issues and address complaints.
Ability to meet or exceed individual assigned sales quotas.
Strong attention to detail.
Strong organizational skills.
Proficiency with MS Outlook and Word.
Sedentary work that primarily involves sitting/standing
Visual acuity for reading and using the computer
Ability to hear
Ability to freely move about the office
Ability to use the phone/computer/keyboard/mouse/general office equipment for extended periods of time
Ability to communicate with others in order to exchange information
Fluency in the English language

Responsibilities

Contact potential or existing customers via phone to inform them about a product or service to drive sales.
Maintain an expert level of knowledge of products, campaigns, and promotions so as to engage in productive conversations with subscribers/potential subscribers.
Review manager/publisher/marketing communications, study and review notes and staying intimately familiar with the website layout and content.
Ask probing questions in order to understand customers’ needs in order to close sales
Enter and update customer information in the database (Salesforce, Microsoft Office Suite).
Take and process orders in an accurate and in a highly professional manner.
Exercise patience and a supportive approach during hostile or tense customer interactions.
Go the “extra mile” to meet sales quota and facilitate future sales.
Maintain meticulous customer data integrity in Salesforce.
Protect the security and confidentiality of customer credit card information.
Adhere to company policies and established telesales services procedures at all times.
Collaborate and share ideas with your team and Manager.
Other duties as assigned.