Sales Representative

NOV Inc.•Houston, TX

13d

About The Position

The Sales Representative will be responsible for building and maintaining strong customer relationships by providing exceptional service and support. This role involves preparing, reviewing, and managing customer quotations, processing purchase orders, and managing sales orders from entry through delivery. The Sales Representative will communicate proactively with customers regarding order status, pricing, and lead times, and will partner with internal teams such as engineering, operations, and logistics to meet customer needs. Additionally, the role includes gathering customer feedback to identify opportunities for service and business process improvements.

Requirements

Minimum of 2 years of experience in sales, customer service, customer relations, or commercial operations.
Proficiency with Microsoft Office applications, including Excel, Outlook, and Teams.
Strong communication, interpersonal, and customer service skills.
Excellent organizational, problem-solving, and critical-thinking abilities.
Ability to manage multiple priorities in a fast-paced, team-oriented environment.
Self-motivated with a commitment to delivering exceptional customer service and continuous improvement.

Nice To Haves

Bachelor's degree in Business, Marketing, or a related field is a plus.
Experience with Oracle ERP, CRM, or CPQ systems is beneficial.

Responsibilities

Build and maintain strong customer relationships by providing exceptional service and support.
Prepare, review, and manage customer quotations to deliver accurate, value-driven solutions.
Process purchase orders and ensure alignment with approved pricing, specifications, and contractual requirements.
Manage sales orders from entry through delivery, ensuring accuracy and timely execution.
Communicate proactively with customers regarding order status, pricing, lead times, and other updates.
Partner with engineering, operations, logistics, and other internal teams to meet customer needs.
Gather customer feedback and identify opportunities to improve service and business processes.
Respond to customer inquiries via phone, email, and other communication channels.
Monitor open orders and coordinate with internal departments to ensure on-time delivery.
Assist customers with product information, pricing, availability, and order updates.
Resolve customer concerns and escalate issues as needed to ensure customer satisfaction.
Maintain accurate customer and sales information within ERP and CRM systems.
Support continuous improvement initiatives that enhance customer experience and operational efficiency.
Comply with all company policies, procedures, and HSE requirements.