Sales Representative

Lithia & Driveway•Las Vegas, NV

12d•Onsite

About The Position

Sahara Chrysler Dodge Ram is hiring a Sales Representative. This role involves greeting customers, providing product presentations, accompanying customers on test drives, developing new business, and accurately entering customer information into the CRM. The Sales Representative will utilize a daily work plan to follow up with prospective customers and maintain relationships with current customers. Responsibilities also include scheduling appointments, assisting customers during the write-up process, maintaining knowledge of product information and promotions, and attending sales and training meetings. The role requires practicing customer service, product presentation, product knowledge, and phone communication skills daily. Additionally, the Sales Representative will maintain the appearance of the lot and showroom, ensure a satisfying customer experience during vehicle delivery, introduce customers to the Service department, and obtain any required licensing. A significant part of the role involves training an assigned salesperson for 60 days on the store's sales process, including role-playing, product demonstrations, and quizzes. The Sales Representative will also assist the trainee with daily customer contact activity, communicate regularly with a program coordinator, and attend necessary mentor trainings.

Requirements

Strong attention to detail
Sense of urgency
Excellent communication
Typing – ability to type efficiently to enter accurate information into tracking system
Mathematics – ability to solve basic math calculations.
Basic computer skills
Acceptable driving record and a valid driver's license in your state of residence
High School graduate or equivalent, 18 years or older required.
We are a drug-free workplace.

Responsibilities

Greet customers in a prompt, friendly and professional manner.
Provide professional product presentations to all customers.
Offer and accompany customers on vehicle demonstration ride(s).
Develop and prospect new business continuously.
Gather customer contact and interest information from new or prospective customers and accurately enter in the CRM.
Utilize the Salesperson Daily Work Plan to follow-up with prospective customers and maintain relationships with current customers ensuring their needs are met.
Schedule customer appointments daily.
Assist customer during write up process ensuring it is a non-confrontational experience.
Build and maintain knowledge of product information, current sales pricing and manufacturer promotions.
Attend and actively participate in daily sales and training meetings
Practice skills daily including customer service and interaction, product presentation, product knowledge and phone communication.
Maintain appearance and cleanliness of vehicle lot and showroom.
Upon sale, present and deliver vehicle to customer following delivery process ensuring a satisfying customer experience.
Upon sale, introduce customer to Service department following Sales 2 Service process.
Obtain all appropriate licensing as required by state law (if applicable) following the states written policy.
Train assigned salesperson for 60 days daily on your store's sales process, role-play, product demonstrations and product quizzes to ensure Sales Representatives are well versed in the sales process and manufacturer product knowledge.
Assist sales representative with daily customer contact activity using the daily work plan in CRM to make daily sales appointments and follow-up on sold and unsold customers.
Communicate regularly with program coordinator and submit monthly meeting and activity information. Attend mentor trainings as necessary.
Assist trainee to meet performance expectations as laid out in their job description.