Sales Representative Team Lead

MAGNETO & DIESEL INJECTOR SERVICE INC•Saginaw, MI

15h•Onsite

About The Position

The Sales Representative Team Lead supports the achievement of the company's strategic objectives by consistently executing and improving established sales systems and processes. Working closely with the Sales Manager, this role helps plan, coordinate, and lead sales activities within assigned areas, while providing day-to-day guidance, coaching, and support to the sales team. The Team Lead is responsible for driving sales performance, fostering team accountability, and ensuring company goals, customer service standards, and operational expectations are met. Good management requires taking a pragmatic approach to running a business. Good planning and organizational skills are required to establish predictable results from employees and operations.

Requirements

Knowledge of Microsoft Office programs
Knowledge of typing, grammar, and basic written/verbal communication skills
Knowledge of basic customer service principles
Attention to detail and accuracy
Organizational skills
Information management
Problem analysis and problem solving skills
Teamwork
Adaptability
Persuasiveness
Competitive
Stress tolerance
Goal driven
Eager to learn

Responsibilities

Set individual sales targets with the sales team
Complete Management for appropriate team members
Coordinate sales action plans for individual salespeople through regular meetings and coaching sessions, setting individual goals and auditing performance
Oversee the activities and performance of the sales team
Ensure the sales team has the necessary resources to perform properly
Evaluate performance of sales staff
Provide feedback, support and coaching to the sales team
Plan and direct sales team training
Investigate lost sales and customer accounts
Track, collate and interpret sales figures; inbound calls, lead to estimate conversion, estimates, estimate to sale conversion, sales orders, sales dollars, sales less credits, and average sales
Generate timely sales reports
Hold biweekly KPI and problem log team meetings
Follow the HHP system and report any problems to management immediately
Oversee recruiting, termination and upgrading
Follow and implement the HHP Management Loop in daily operations
Monitor department productivity through observation and data
Support upper sales management by coordinating schedules and completing special projects, audits, and reports
Assist Sales Manager in Special Projects
Report KPIs from Sales Dashboard
Improve processes and policies in support of organizational goals: if the process does not affect another department, the updates can be implemented by the team lead prior to a formal system update by Systems Development staff
Backfill in the Sales Department as needed
Perform all work to company policies, procedures and system standards to meet the company's strategic objective.