Sales Representative, Repair Service & Installation
About The Position
Responsible for generating new customers and cross selling existing customers for the required inspections of fire extinguishers, sprinkler systems, fire alarm, exit/emergency lighting, and fire suppression systems. Using cold calls and warm leads seek new customers to expand customer base. Establish contact with potential clients of fire protection inspection services by efficiently scheduling sales calls, quickly following up on leads after they are provided, and assisting customers identify fire life safety needs. Keep in communication with existing client base to potentially upsell and cross sell additional services not currently provided. Conducting site surveys of customer locations and review with Management to develop appropriate pricing and presentation plan. Develop and maintain customer relationships through communication, accurate quotes, anticipating fire life safety needs, resolving concerns and complaints, and providing education or fire code reference support. Prepare and present proposals and contracts timely and accurately that offer fire life safety solutions to customers including information required to complete technician dispatching, report submitting, record keeping and client billing. Ensure customer satisfaction levels meet are a priority and exceed company standards. Develop and maintain an active proposal pipeline to support current department needs and future growth opportunities. Maintain and report sales business plan to Management during monthly meeting. Develop an understanding of assigned Fire Alarm and Fire Sprinkler market and services provided to customers within assigned territory.
Requirements
- Bachelor's degree from a four-year college or university and 5+ years related experience and/or training or equivalent combination of education and experience.
- Proficiency in Microsoft Office, Word, Excel, PowerPoint.
Responsibilities
- Generating new customers and cross selling existing customers for fire protection inspections.
- Using cold calls and warm leads to expand the customer base.
- Establishing contact with potential clients by scheduling sales calls and following up on leads.
- Assisting customers in identifying fire life safety needs.
- Communicating with existing clients to upsell and cross-sell additional services.
- Conducting site surveys and reviewing with Management to develop pricing and presentation plans.
- Developing and maintaining customer relationships through communication, accurate quotes, and problem resolution.
- Preparing and presenting proposals and contracts.
- Ensuring customer satisfaction levels meet and exceed company standards.
- Developing and maintaining an active proposal pipeline.
- Maintaining and reporting sales business plans to Management.
- Developing an understanding of the assigned Fire Alarm and Fire Sprinkler market and services.
Benefits
- Medical
- Dental
- Vision
- Flexible Spending Accounts
- Voluntary Life Insurance
- Short-term & Long-term Disability
- Paid Time Off
- Paid Holidays
- 401(K) with Company Match
- Employee Assistance Program
- Employee Relief Fund
- Supplemental Insurance including Critical Illness, Hospitalization & Accident
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
