We Elevate... Quality of urban lifeSales Representative - New Installations

Schindler Group•Vancouver, BC

2d•Onsite

About The Position

Our elevators, escalators, and moving walks safely transport more than two billion of us up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contributes to making places more accessible, inclusive, and sustainable for all. We combine innovation, safety, and high ethical standards, ensuring respect both among colleagues and for the world around us. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. With Canadian Headquarters in Toronto, Ontario, Schindler Elevator Corporation specializes in latest-technology engineering as well as mechanical and micro-technology products designed and rigorously tested for comfort, efficiency and reliability. Schindler products can be found in many well-known buildings throughout Canada, including Scotia Plaza, Bay & Adelaide, Edmonton Arena, Calgary Airport, and Vancouver Canada Line.

Requirements

Bachelor Degree – preferably in Business Administration or Engineering
Proficient in MS Office
Communication: Communicate clearly and articulately
Customer Service: Demonstrate customer focus through improving performance; Demonstrate commitment to customer service through improving customer satisfaction
Negotiation: Ability to negotiate both persuasively and effectively in a tactful manner so as to gain customers’ acceptance
Persuasion: Motivate customers to act or react in a manner to support business growth
Presentation: Ability to present materials clearly and engage audience
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation

Responsibilities

Identifies opportunities through key customer contacts and industry information.
Locates sources for sale of company products and services.
Prepares documentation for prospective and current customers and ensures it is communicated appropriately.
Understands financial goals and expectations of company, and meets and/or exceeds assigned sales and customer objectives.
Plans, develops and implements NI sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings.
Assembles and presents information for NI offerings.
Identifies and pursues potential customers to drive and support strategic growth objectives.
Analyzes customer needs and secures desirable business through application of company products and services.
Supports Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions.
Sources, analyzes, communicates and applies competitive data for competitive advantage to company, and provides recommendations for market target pricing.
Develops sales proposals for NI and prepares estimates for the sale of company products and services.
Assures full utilization of systems and follows best demonstrated practices (BDP).
Prepares and maintains required customer information and files in accordance with established procedures.
Works in cooperation with Contract Control on sales contract agreements.
Manages accounts receivable for assigned accounts, and expedites final payment on new installation/modernization projects when the elevator is completed.
Participates in company professional development programs to enhance working knowledge of elevator company products, services and procedures.
Works in cooperation with Fulfillment Team to ensure proper project management, e.g. complete booking papers and design details, upload project data, material ordering.
Builds and maintains favorable client relationships.
Ensures customer needs or enquiries are met in a prompt, professional manner through effective communications, and follows customer complaints to satisfactory resolution.
Interprets customer concerns and mobilizes the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized.
Assists architects and/or developers with application of company products through layout data and specifications.