Sales Representative / Account Manager - Manufacturing

RFC LLC - dba Roll Forming Corporation • Shelbyville, KY

8d • Hybrid

About The Position

This role is for a high-energy and detail-oriented individual who enjoys working with team members from all departments to ensure customer success. The ideal candidate will be strongly skilled in communications and follow-through. This position can be located in Jeffersonville, IN (preferred) or Shelbyville, KY.

Requirements

• Experience with customer-facing roles in sales, customer service, production planning or similar.
• Highly proficient in Office software: Excel, Word, PowerPoint, and Outlook and ability to learn new software tools.
• Hands-on experience with CRM (SalesForce preferred) and ERP or MRP systems (Global Shop Solutions or SAP preferred).
• Excellent verbal and written communication skills. Able to read and interpret documents, write reports and correspondence, prepare presentations and speak effectively before groups of customers or employees.
• Good organizational and time management skills. Ability to work on multiple projects simultaneously while maintaining detailed and accurate documentation and meeting deadlines. Prioritizes appropriately.
• Strong interpersonal skills including ability to collaborate with coworkers, customers and suppliers in order to solve problems. Build rapport and develop alliances; adjusts communication style to meet the needs at various levels within organization.
• Strong conflict management skills. Remains professional in emotional situations and accepts responsibility for actions; follows through on commitments.
• Strong mathematical and analytical skills. Able to calculate figures and amounts.
• Ability to solve practical problems and deal with a variety of concrete variables in situations; ability to interpret a variety of instructions and information.
• Flexibility and willingness to assist others involved in the project launch and selling process.
• Ability to travel as needed.
• Must possess valid driver’s license (insurable with good driving record).
• Standard work hours with occasional evening/weekend availability as assigned.
• Must be a US Person as defined by ITAR/EAR.

Nice To Haves

• Manufacturing environment, roll forming or metal forming experience preferred.
• Bachelor’s Degree in business or related field preferred.
• In lieu of degree: Associate’s degree and 2-4 years’ experience or HS Diploma and 4 or more years’ experience/training with selling or production planning/customer service in manufacturing setting.

Responsibilities

• Lead customer account activities relating to developing customer relationships and monitoring customer satisfaction.
• Accurately process and manage customer orders and inquiries to insure timely delivery.
• Manage customer pricing and maintain/improve gross profit for assigned customers.
• Provide monthly, quarterly, and annual forecasts by reviewing customer demand.
• Resolve issues negatively impacting the customer and effectively communicate with internal departments to improve response times to customers.
• Manages and implements customer pricing.
• Reviews customer pricing performance monthly and identifies areas for improvement.
• Implements contractual price changes where applicable.
• Investigates raw material inventory positions to ensure accurate pricing.
• Analyzes customer requirements and material needs.
• Process and coordinate customer orders in a timely manner.
• Create internal work orders to establish known customer demand.
• Communicate customer requirements and concerns into the planning process.
• Manage inventory levels of raw material and finished goods within allowable inventory turn goals while maintaining ability to deliver to the customer on time, every time.
• Maintain accurate customer and part records in our ERP database.
• Prepare part and customer analysis reports as requested.
• Investigates and resolves customer inquiries and coordinates RFC resources to resolve customer complaints.
• Produces new quotations for existing customers.
• Enters opportunities in Salesforce for estimates and material requests.
• Provides customer forecasts for accurate financial view of each plant location.
• Gathers information from internal and external sources to ensure forecast accuracy.
• Participates in customer meetings and Quarterly Business Reviews as required.
• Maintains accurate customer records in Salesforce.
• Ensures timely entry of Customer Health records, meeting notes, quality concerns, new business opportunities, and follow-up actions to support Sales Action Plans.
• Participates in New Product Launch Meetings.
• Validates customer requirements for initial launch and first production of new parts.
• Works closely with Scheduling, Production and Quality Departments to ensure customer satisfaction.

Benefits

• Several great benefit plans, including multiple health insurance options, vision, dental, life, short-term and long-term disability coverage, health-saving accounts, or flexible spending account
• 401K or 401K Roth up to 6% Match
• Quarterly Profit-Sharing Bonus.
• Apprenticeship programs & tuition reimbursement opportunities
• Leadership training opportunities
• TogetherWeCare, a philanthropic volunteer program that allows employees to support their community while on company time
• Countdown to Zero, a global environmental impact initiative that strives to make our work environments more efficient and environmentally friendly

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree