Sales Rep I

TD SYNNEX • Mississauga, ON

12d • CA$50,000 - CA$58,000

About The Position

We are seeking a detail-oriented, hands-on, results-driven Inside Sales Representative with proven communication skills and a strong work ethic to thrive in a fast-paced, high-energy environment. Responsibilities include selling TD SYNNEX products and/or services by phone and generating prospective customers through cold calling. You will qualify and follow up on sales leads and guide new customers through the reseller application process.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

Requirements

• High school diploma required; university or post-secondary education is an asset combined with six (6) months of inside sales experience or two (2) years of related industry experience
• Strong desire to learn and willingness to take initiative
• Innovative and self-motivated
• Excellent written and verbal communication, strong organizational skills, and attention to detail
• PC literate—MS Word and Excel
• Experience with generative AI and productivity tools (e.g., Microsoft Copilot) and the ability to integrate them into the sales workflow while adhering to data governance and confidentiality policies
• Experience working with e-tailers and their portals, including Amazon, Best Buy, and Walmart; understanding of best practices and compliance requirements for these partners
• Strong cross-functional relationships
• Core competencies for this role include communication, detail orientation, interpersonal skills, and sales acumen

Nice To Haves

• university or post-secondary education is an asset combined with six (6) months of inside sales experience or two (2) years of related industry experience

Responsibilities

• Service, grow, and develop a portfolio of accounts
• Meet all measurable daily performance standards (calls, orders, selling time, quota)
• Achieve assigned revenue, gross profit dollars, and gross profit percentage goals
• Provide pricing and product availability to customers as needed
• Position products and service programs aligned to customers’ business needs
• Maintain current customer profiles and information as requested
• Return Merchandise Authorizations (RMA): submit requests to Customer Service when applicable
• Make outbound calls; prospect and qualify customers
• Provide estimated delivery dates (ETA) and shipping information as requested
• Process orders correctly and accurately; maintain backorders and consolidate accounts as required
• Access and navigate customer portals for major retailers (Amazon, Best Buy, Walmart) to review/prepare orders, verify pricing and availability, and meet portal-specific compliance requirements
• Partner with internal teams to support e-tail activities: product page optimization, promotions, shipment tracking, and performance metrics in line with partner compliance policies
• Support account development with an outside associate or Business Development Representative
• Deliver excellent follow-up and customer service on all customer requests
• Leverage AI tools (e.g., Microsoft Copilot) to enhance prospecting, email drafting, and account analysis in accordance with TD SYNNEX security and privacy policies
• Participate in weekly calls with vendors and resellers to align priorities, share updates, and resolve operational issues
• Attend all scheduled TD SYNNEX training initiatives, reseller/industry events, and TD SYNNEX events

Benefits

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It’s not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED