Sales Receptionist

Paul Miller Inc.•Parsippany, NJ

172d•$20 - $20•Onsite

About The Position

Paul Miller Auto Group is currently seeking a full-time receptionist to manage the front desk and handle all related client service and administrative activities for sales and service. We are looking for someone who is searching for long-term growth and development in their career and wants to thrive in an environment where their professional and personal goals are supported.

Requirements

Available to work flexible hours on weeknights & weekends
Ability to communicate customers' interests needs and requests to management and sales personnel
Professional personal appearance
Clean driving record
Must be willing to submit to a drug screen & background check.

Nice To Haves

Experience with Microsoft Office suite is a plus

Responsibilities

Operates a multi-line telephone system and transfers calls taken to the individuals concerned.
Answers all incoming calls quickly and in a courteous and professional manner, and quickly transfers them to the individual or department concerned.
Minimizes the time customers spend on hold and inquires several times if they wish to continue to wait.
Takes detailed messages when the call cannot be transferred, including the caller’s name, his/her telephone number, the time of the call and the information requested; forwards this information to the individual concerned as soon as possible.
Filters incoming telephone calls, at the request of management.
Advises the telephone company’s maintenance department of any problems with their system.
Updates and distributes the dealership telephone listing, as necessary.
Welcomes customers visiting the show room and inquires as to the purpose of their visit.
Refers customers to the appropriate department, notifies the employee concerned that a customer is waiting and introduces customers to the salespeople.
Communicates with inquirers and visitors in a professional, friendly and effective manner.
Acquires basic knowledge about the dealership, in order to be able to respond to inquiries for general information.
Obtains basic demographic information on every customer, using a follow-up file, a computer system, a check-list or any other method established by the dealership.
Records data in a customer tracking system and prepares weekly reports on potential customers for management.
Does word processing, inputs data to update certain computerized files and files or photocopies documents.
Opens the mail and forwards it to the individuals concerned.
Performs office tasks, on request.
Maintains a professional appearance and a tidy workstation.
Performs other tasks, based on management requirements and instructions.