Sales QA Admin (HVO)

Hyatt Vacation Ownership•HVC Florida Telesales, NV

About The Position

This role is responsible for maintaining confidentiality, protecting guest and coworker privacy, and adhering to company policies and procedures. The Sales QA Admin will address customer needs professionally and positively, communicate effectively with guests and coworkers, and support team members. Key duties include data entry, maintaining filing systems, and utilizing various software for documentation and reporting.

Requirements

Analytical Skills
Computer Skills
Learning
Interpersonal Skills
Team Work
Customer Service Orientation
Diversity Relations
Communications
Telephone/Email Etiquette Skills
English Language Proficiency
Communication
Writing
Listening
Applied Reading
Integrity
Dependability
Positive Demeanor
Initiative
Stress Tolerance
Adaptability/Flexibility
Organization
Detail Orientation
Multi-Tasking
Time Management
Planning and Organizing
Computer Software
Microsoft Office Suite

Nice To Haves

High school diploma/G.E.D. equivalent
At least 1 year of related work experience
No supervisory experience is required

Responsibilities

Maintains confidentiality of proprietary materials and information.
Protects the privacy and security of guests and coworkers.
Follows company and department policies and procedures.
Ensures personal appearance is clean and professional and in compliance with company policies and procedures.
Performs other reasonable job duties as requested by Supervisors.
Addresses customer needs in a professional, positive, and timely manner.
Listens and responds positively to customer questions, concerns, and requests using brand or property specific processes to resolve issues and build trust.
Welcomes and acknowledges each customer with a smile, eye contact, and a friendly verbal greeting, using their name when possible.
Thanks customers with genuine appreciation and provides a fond farewell.
Assists other associates to ensure proper coverage and prompt guest service.
Speaks to guests and co-workers using clear, appropriate and professional language.
Prepares and reviews written documents (e.g., daily logs, business letters, memorandums, reports), including proofreading and editing written information to ensure accuracy and completeness.
Communicates efficiently with others to effectively exchange information.
Supports all co-workers and treats them with dignity and respect.
Develops and maintains positive and productive working relationships with other associates and departments.
Partners with and assists others to promote an environment of teamwork and achieve common goals.
Handles sensitive issues with associates and/or guests with tact, respect, diplomacy, and confidentiality.
Enters and locates work-related information using computers and/or application systems.
Creates and maintains computer and paper-based filing and organization systems for records, reports, documents, etc.
Enters and retrieves information contained in computer databases and software to update records, files.
Prepares letters, memos, and other documents using e-mail, word processing, spreadsheet, database, or presentation software.