Admin, Sales

Magna International•Newaygo, MI

About The Position

Supports Account Manager with interactions with other key internal customers including: Accounts Receivable, Database Administrators, PICS, Manufacturing, Program Management, and Logistics, in maintaining system and process integrity to protect Magna Mirrors’ interests while serving the customer. Support can range from direct involvement in financial dispute resolution to tracking and billing prototype orders and assisting account managers in tracking and administrating the RFQ process. Work with Accounts Receivable to follow up on outstanding invoices and implement corrective action when necessary. Direct responsibility for the customer received price within the Magna Mirrors system including updating, auditing, retros when needed, and assuring integrity to both the initial quote and recognition within the system of the final approved price. Maintains PO records and files per Sarbanes Oxley requirements. Performs specific project-type tasks as directed by the Account Manager. Work requires a high level of interaction with other Magna Mirrors departments. Responsible for maintaining customer-specific communication and reporting mechanisms.

Requirements

Associate’s degree preferred plus minimum two years of customer related experience to understand and meet customer requirements; or equivalent.
Demonstrated ability to prioritize and work on multiple tasks simultaneously, under the pressure of changing priorities and deadlines.
Demonstrated good communication, analytical, and problem-solving skills to work with internal and external customers. Must be able to sensitively negotiate solutions for customers under time-sensitive, stressful conditions.
Demonstrated proficiency in advanced applications of on-line computerized systems.
Demonstrated ability to resolve complex problems relating to customer dispute or service items to assure customer responsiveness while safeguarding Magna Mirrors’ financial interests.
Demonstrated ability to outline, map, and direct continuous improvement projects. Experience with project management on a small to medium scale is required.
Demonstrated ability to take lead job duty functions for a customer and to assist and/or coordinate cross-functional teams as needed for project completion.

Responsibilities

Direct responsibility for the customer received price within the Magna Mirrors system including updating, auditing, retros when needed, and assuring integrity to both the initial quote and recognition within the system of the final approved price.
Works closely with customers as needed to insure an effective working relationship. Understands and works effectively with all the systems involved with the particular customer.
Verify internal Baan system contracts using interim pricing flags and status code updates as required.
Assists the Account Managers in the gathering of data necessary for them to complete sales plans/forecasts for certain specific products/part numbers, provides information necessary to develop Annual and Five-Year Forecasts.
Responsible for tracking prototype orders from order entry to delivery to collection (discrete orders).
Responsible to work through customer systems to extract RFQs and price changes.
Assists Account Managers in the receipt, administration and completion of RFQs and price changes including implementation within the system.
Interaction with other key internal customers including: Accounts Receivable, Database Administrators, PICS, Program Management, Logistics, and Manufacturing in maintaining system and process integrity to protect Magna Mirrors’ interest while serving the customer.
Assist with follow-up on outstanding invoices which require additional Sales support/involvement.
Performs specific project-type tasks as directed by the Account Manager.
Provides back-up support to other personnel as necessary. Participates in continuous improvement processes.
Responsible for customer-specific communications and reporting mechanisms including e-communications and customer database monitoring.
Assists in compiling and tracking various customer documentations for pricing/ tooling.
Work in conjunction with other Sales Administration personnel to audit and compare initial pricing quotes, PO’s, and Baan contract pricing. Assist in identifying PO’s which are delayed, require reevaluation or interaction with the customer and ensure that the Baan contract price matches the current final approved pricing.