Sales Program Manager

ElDorado National California•Riverside, CA

4d•Onsite

About The Position

The Sales Program Manager is responsible for leading and coordinating the successful execution of assigned strategic customer programs from contract award through final acceptance. This position serves as the primary commercial and program interface between ElDorado National (California), Inc. (ENC) and the customer, ensuring contractual obligations, project schedules, technical coordination, and customer expectations are achieved.

Requirements

Bachelor’s degree in Business, Project Management, Engineering, or a related field required.
At least 5-7 years of experience in sales project management, preferably in the transportation or manufacturing industry.
Demonstrated experience managing large-scale, customer-facing projects, preferably involving government agencies, public transit, or other complex manufacturing programs.
Strong knowledge of project management principles, vehicle manufacturing, production planning, supply chain coordination, commissioning, warranty support, and customer order fulfillment.
Knowledge of government procurement processes, FTA-funded transit procurements, bid execution, and public agency contracting preferred.
Proven ability to serve as the primary customer interface for high-value programs while building strong relationships and managing customer expectations.
Exceptional project management, organizational, and problem-solving skills with the ability to manage multiple priorities, mitigate risks, and deliver projects on schedule.
Demonstrated ability to lead and influence cross-functional teams, including Sales, Engineering, Manufacturing, Supply Chain, Quality, Service, and Finance, without direct authority.
Excellent verbal and written communication, presentation, negotiation, and conflict resolution skills, with the ability to communicate effectively at all levels of the organization and with executive-level customer representatives.
Self-motivated with the ability to work independently, exercise sound judgment, and thrive in a fast-paced, evolving environment.
Ability and willingness to travel extensively, including maintaining a regular on-site presence at customer facilities as required to support project execution and contractual commitments.
Proficiency with Microsoft Office Suite (Excel, Word, Teams, Outlook) and project management, CRM, or ERP systems.

Nice To Haves

Experience managing customer-facing projects valued at multiple millions of dollars preferred.
Experience supporting government or municipal customers strongly preferred.
Project Management Professional (PMP) certification is a plus.

Responsibilities

Serve as the dedicated Program Manager and primary point of contact for the client throughout the program lifecycle.
Coordinate all customer communications regarding production status, engineering issues, testing, delivery schedules, acceptance activities, warranty matters, and technical support.
Lead recurring project meetings with the client and internal cross-functional teams.
Coordinate activities between Sales, Engineering, Manufacturing, Service, Warranty, Supply Chain, Purchasing, Quality, and Finance to ensure contract milestones are achieved.
Track all contract deliverables, action items, risks, change requests, and customer concerns to ensure timely resolution.
Support vehicle acceptance activities and coordinate the resolution of punch list items.
Work closely with the assigned Senior Engineer and Service organization to ensure prompt technical support and issue resolution.
Coordinate warranty campaigns, corrective actions, field modifications, and technical investigations when required.
Monitor program performance and escalate risks that could impact schedule, quality, cost, or customer satisfaction.
Ensure all contractual reporting requirements and customer documentation are completed accurately and on schedule.
Support contract compliance with warranty performance requirements, including minimizing bus out-of-service time through proactive coordination of internal resources.
Coordinate additional internal resources when required to support customer operations, campaigns, or increased fleet deliveries.