Sales Program Manager

Wolters Kluwer•Waltham, MA

12d•$107,500 - $188,400•Hybrid

About The Position

As a Sales Program Manager for Revenue Operations, you will independently execute specialized tasks and support critical team projects in the Operations/Supply Chain domain. You will use your expertise to ensure quality outcomes in logistics, fulfillment, production, and quality assurance, contributing to operational excellence and the organization's strategic goals. The role requires specialized expertise, sound judgment, and the ability to advise management, lead complex cross-functional projects, and influence others. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Requirements

Bachelor's degree in Business, Supply Chain, Operations, Logistics, Engineering, or a related field.
5+ years of experience in Sales Operations, Revenue Operations, Supply Chain, Operations, or Program Management.
Proven experience leading cross-functional programs and driving operational improvements.
Experience with order fulfillment, logistics, inventory management, demand planning, procurement, or production planning.
Strong analytical, stakeholder management, and problem-solving skills.
Ability to influence leadership, manage complex projects independently, and drive business outcomes.
Experience working with ERP/CRM systems and collaborating with vendors and cross-functional teams.
Specialized depth and/or breadth of expertise in the primary job family or field of specialization.

Responsibilities

Lead complex order fulfillment processes to ensure customer satisfaction.
Optimize inbound and outbound logistics to maximize efficiency.
Independently manage inventory control and optimization initiatives.
Ensure effective warehousing operations, including space utilization.
Develop detailed demand plans and production schedules.
Oversee procurement processes and negotiate favorable terms.
Implement and sustain advanced quality assurance programs.
Manage production schedules and release operations independently.
Audit and maintain comprehensive operational documentation.
Collaborate with third-party vendors to support seamless operational integration.
Interpret business challenges and recommend best practices to improve products, processes, or services.
Lead others in solving complex problems using analytical judgment and identifying innovative solutions.
Lead projects across departments or areas with varied resource requirements, risks, and complexity.
Communicate difficult concepts and influence others to adopt a different point of view.
Act as an advisor on advanced and broad-ranging projects.