Sales Program Manager

Marmon Holdings, Inc.•Orange Park, FL

About The Position

The Program Manager serves as a key link between our customers and internal teams, managing customer relationships, sales opportunities, and order fulfillment from initial request through delivery. This position acts as a primary point of contact for customers and works closely with Inside Sales, Outside Sales, Operations, and other internal departments to provide world-class service and support continued business growth. The ideal candidate is customer-focused, highly organized, and commercially minded, with the ability to manage multiple priorities while identifying opportunities to strengthen customer relationships and grow sales.

Requirements

Strong customer service and relationship-management skills.
Excellent verbal and written communication skills.
Strong organizational skills with the ability to manage multiple customer accounts, priorities, and deadlines.
Ability to collaborate effectively across Sales, Operations, and other functional teams.
Strong analytical and problem-solving skills.
Commercial mindset with the ability to identify and pursue sales opportunities.
Ability to analyze customer and market trends and translate information into actionable business opportunities.
Strong attention to detail and commitment to timely, accurate customer service.
Proficiency with CRM systems and other sales or business management tools.

Nice To Haves

Bachelor’s degree in Business, Marketing, Operations, Engineering, or a related field preferred.
Five (5) years of experience in aerospace or a related industry preferred.
Previous experience in sales, purchasing, account management, customer service, or a related customer-facing role preferred.

Responsibilities

Serve as a primary point of contact for assigned customers, providing timely, professional, and responsive support.
Manage inbound Requests for Quote (RFQs) and develop competitive pricing strategies to deliver accurate and timely quotations.
Follow up on open quotes and analyze results to identify trends, improve pricing strategies, and increase sales conversion.
Partner with Inside and Outside Sales teams to identify opportunities, grow existing accounts, and develop long-term customer relationships.
Process customer purchase orders and complete the administrative activities necessary to support successful sales and order fulfillment.
Coordinate with Operations to manage order scheduling, product availability, shipment status, and delivery requirements.
Communicate proactively with customers throughout the entire order fulfillment process.
Expedite and track customer orders to ensure products and services are delivered accurately and on time.
Monitor pending sales opportunities using the Quote Database and other internal systems.
Maintain accurate customer information, activity, and opportunities within Customer Relationship Management (CRM) systems and customer portals.
Develop a strong understanding of customer requirements, preferences, and business objectives to provide value-added solutions.
Provide product knowledge and expertise to help customers identify solutions that meet their needs.
Source non-stock and buyout products as needed to meet customer requirements.
Monitor industry trends, end-user activity, and aircraft platform build rates to anticipate customer needs and potential sales opportunities.
Resolve customer concerns and complaints promptly and professionally to maintain strong relationships and customer satisfaction.
Develop and improve systems and processes that increase efficiency, standardize workflows, and support successful project execution.
Prepare and communicate account updates, forecasts, and performance information to internal and external stakeholders.
Collaborate with management and cross-functional teams to support customer satisfaction, operational excellence, and continued sales growth.