Sales Professional - Inside Sales

Service Corporation International•Clinton Township, MI

2d•$50,000 - $100,000•Onsite

About The Position

The Sales Professional serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides personalized, exemplary service, serves as a primary contact for families, and contributes to cemetery revenue. It includes prospecting and generating referrals, building relationships with families and community members, presenting service options, and coordinating with funeral home and cemetery staff to provide seamless service.

Requirements

High school diploma or equivalent.
One to two years of college, or an equivalent combination of education and experience.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to obtain and maintain an insurance license if required by state or province.
Ability to treat others with empathy and respect.
Computer and some software knowledge.
Customer service skills.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Flexible availability, including the ability at times to work up to 12 hours in a day.

Nice To Haves

One to two years of customer service or sales industry experience.

Responsibilities

Prospect for at least 1–2 hours each day and track activity to support productivity.
Obtain referrals from families served by the location and build community and civic relationships.
Present services and arrangements to families and referred families.
Respond to client inquiries promptly, respectfully, sensitively, and professionally.
Listen to families, understand their individual needs, and offer valuable solutions.
Maintain contact with families to ensure satisfaction and follow through on customer problems and requests.
Prepare for appointments and perform procedures professionally and with attention to detail.
Build trust-based relationships and earn referrals by educating families about the benefits of pre-planning.
Maintain continuity from at-need services through aftercare and future family protection services.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide high-quality service.
Review previous services and family contacts to prepare for current needs and sales opportunities.
Share family concerns with the rest of the SCI team.