Sales Professional

SCI Shared Resources•Lubbock, TX

17h

About The Position

The Family Service Counselor serves client families by arranging at-need cemetery services and selling pre-need arrangements. The role provides exemplary, personalized service, serves as a primary contact for families, and contributes to cemetery revenue. It involves prospecting and generating referrals, building relationships with families and community members, presenting service options, and collaborating with funeral home and cemetery colleagues to provide ongoing support.

Requirements

High school diploma or equivalent.
Current state- or province-issued driver’s license with an acceptable driving record.
Ability to pass the company’s internal presentation certification within 30 days of hire.
Ability to work some evenings and/or weekends each month.
Ability to drive frequently.
Ability to obtain and maintain an insurance license if required by state or province law.
Ability to work flexible hours and, at times, up to 12 hours in a day.
Ability to treat others with empathy and respect.
Knowledge of computers and some software.
Customer service skills.

Nice To Haves

1–2 years of customer service or sales industry experience is preferred.
1–2 years of college or equivalent education and experience.
Insurance license, if required by state or province law and prescribed by the applicable state board.

Responsibilities

Prospect for at least 1–2 hours each day and track activity to ensure productivity.
Obtain referrals from families served and build community and civic relationships.
Explain and present service options to families and referred families.
Respond to client inquiries in a timely, respectful, sensitive, and professional manner.
Listen to families, understand their unique needs, and offer valuable solutions.
Stay in touch with families to ensure satisfaction; prepare for appointments and follow through on problems and requests.
Build trust-based relationships and educate families about pre-planning and its benefits to earn referrals.
Maintain continuity of family support from at-need services through aftercare and future planning.
Collaborate with funeral directors, location managers, and funeral home or cemetery staff to provide seamless service.
Review previous services and family contacts to prepare for current needs and sales.
Share family concerns with the rest of the team.