Sales Professional - Inside Sales

SCI Shared Resources • Riverside, CA

2d

About The Position

The Sales Professional serves client families by arranging cemetery services at need and selling pre-need arrangements. The role provides personalized service, serves as a primary contact for families, and helps generate revenue for the cemetery. It combines lead generation and sales with relationship-building and coordination with funeral home and cemetery colleagues to support families’ current and future needs.

Requirements

• High school diploma or equivalent.
• One to two years of college, or an equivalent combination of education and experience.
• Current state- or province-issued driver’s license with an acceptable driving record.
• Pass the company’s internal presentation certification within 30 days of hire.
• Ability to work some evenings and/or weekends each month.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state or provincial law.
• Flexible availability, including the ability to work up to 12 hours in a day at times.
• Ability to treat others with empathy and respect.
• Computer knowledge and familiarity with some software.
• Customer service skills.

Nice To Haves

• One to two years of customer service or sales industry experience.

Responsibilities

• Prospect for at least 1–2 hours each day and obtain referrals from families served by the location.
• Build community and civic relationships and maintain and track activity levels to support productivity.
• Present information and proposals to families and referred families.
• Respond to client inquiries promptly and with sensitivity and professionalism.
• Listen to families, understand their individual needs, and offer solutions that provide value.
• Stay in touch with families to ensure satisfaction and follow through on customer problems and requests.
• Prepare for appointments and conduct all procedures professionally and with attention to detail.
• Build trust-based relationships and seek referrals by educating families about the benefits of pre-planning.
• Provide continuity from at-need services through aftercare and future family protection services.
• Collaborate with funeral directors, location managers, and funeral home and cemetery staff to deliver seamless service.
• Review previous services and family contacts to prepare for current needs and sales opportunities.
• Share family concerns with the SCI team.

Benefits

• Medical, dental, and vision insurance
• Flexible Spending Accounts for health care and dependent care
• Health Savings Account with company contribution
• Sick leave
• Short-term disability
• Long-term disability
• Life insurance
• Voluntary accidental death or dismemberment insurance
• Dependent life insurance
• SCI 401(k) Retirement Savings Plan with company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED