Sales Professional - Inside Sales

Service Corporation International • Austin, TX

1d • Onsite

About The Position

This role is accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Sales Professional provides exemplary personalized service, plays an essential role in generating revenue for the cemetery, and acts as the primary contact for families. The company is committed to supporting families during difficult times, operating as the largest provider of funeral, cemetery, and cremation services in North America. They are dedicated to celebrating the life and legacy of every loved one with professionalism, compassion, and attention to detail.

Requirements

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience
• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province law and as prescribed by each state board
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Nice To Haves

• 1-2 years of customer service or sales industry experience

Responsibilities

• Serve client families by making at need cemetery arrangements, and selling pre-need arrangements
• Provide exemplary personalized service to families
• Generate revenue for the cemetery
• Act as the primary contact for families
• Hold self-accountable for prospecting a minimum of 1-2 hours each day
• Obtain referrals from families served by the location
• Network and build community and civic relationships
• Explain and present presentations to families served and referred families
• Maintain and track activity levels to ensure productivity
• Respond to client inquiries in a timely, respectful, sensitive and professional manner
• Connect with families through listening, honest communication and genuine concern
• Develop an understanding of each family’s unique needs and offer solutions that provide value to them
• Stay in touch with families to ensure satisfaction
• Prepare for all appointments and perform all procedures with professionalism and attention to detail
• Follow through on all customer problems and requests
• Build trust-based relationships to earn the right to ask for referrals
• Earn the right to gain referrals to offer protection to family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Represent a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborate and team with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely review previous services and contacts with families to prepare to support current needs and or sales
• Share family concerns with the rest of the SCI team

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts (health care and dependent care)
• Health Savings Account with Company Contribution
• Sick Leave
• Short-Term Disability
• Long-Term Disability
• Life Insurance
• Voluntary Accidental Death or Dismemberment Insurance
• Dependent Life Insurance
• SCI 401(k) Retirement Savings Plan with Company match
• Employee Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees