Sales Partner

Direct Communications•Maringouin, LA

6d•Hybrid

About The Position

We are seeking a dynamic and customer-centric broadband Success and Growth Partner to join our team. In this role, you will be responsible for enhancing customer satisfaction and driving growth through proactive outreach to both residential and business customers. You will play a key role in ensuring our customers achieve their desired outcomes while identifying opportunities for new sales. You will be responsible for generating leads and tracking contacts through the sales pipeline, including outside sales, entering service orders and following up with customers. You may occasionally be required to complete other tasks assigned by management. If you are passionate about customer success and driving growth in the broadband industry, we want to hear from you! Apply today to join our team and make a difference for our customers.

Requirements

3-5 years relevant experience in customer success, sales, or similar role, preferably in the broadband or telecommunications industry.
Proven track record in customer relationship management, sales or similar role.
A results-driven attitude with a focus on achieving sales and customer satisfaction goals.
Ability to work independently and collaboratively in a fast-paced environment.
Strong interpersonal and communication skills, with the ability to engage and influence customers.
High School diploma or equivalent required.
Competency in Windows-based environment.
Internet and technologically savvy.
Understanding of fiber broadband construction process.
Must have and maintain valid Driver’s License with good driving record.
Ability to pass background check, pre-employment drug and alcohol screening, and drug screening at any time during employment.

Nice To Haves

Familiarity with CRM software and customer engagement tools is a plus.
Associates or bachelor’s degree in Business, Marketing, Communications or related field, preferred.

Responsibilities

Engage with existing customers regularly to understand their needs, provide support, and ensure they are maximizing the value of our broadband services.
Build and maintain strong, long-lasting customer relationships, acting as a trusted advisor and advocate.
Identify and pursue opportunities for new residential and business sales, upselling, and cross-selling additional services including time spent outside of the office, walking door-to-door.
Develop and deliver educational materials and resources to help customers understand and fully utilize our broadband offerings.
Gather customer feedback to identify trends, potential issues, and areas for improvement, reporting insights to relevant teams.
Work closely with the customer support, marketing, and technical support teams to ensure a seamless customer experience and effective resolution of issues.
Monitor customer health metrics and sales performance, adjusting outreach strategies as necessary to meet targets.
Assist customers with any inquiries or issues, coordinating with support teams to ensure timely and effective resolutions.
Occasionally be required to complete other tasks assigned by management.