Sales Outreach Coordinator

Smile America Partners • Farmington Hills, MI

5h • Onsite

About The Position

The Outreach Coordinator (Inside Sales) is a key driver of Smile America Partners' growth strategy, responsible for proactively engaging schools and school districts across our 20-state service area. Operating from our Farmington Hills corporate office, this individual will manage a high-volume outbound sales cadence — calling school administrators, sending targeted email campaigns, and booking service appointments — to expand our school-based dental program footprint. This position reports directly to the Inside Sales Manager.

Requirements

• 3–5 years of demonstrated inside sales experience in a B2B or high-volume outbound sales environment.
• Proven track record of meeting or exceeding sales activity metrics including daily call and email quotas.
• Strong verbal and written communication skills with the ability to connect quickly with school administrators and decision-makers.
• Organized and self-motivated with the ability to manage a high-activity daily schedule independently.
• Comfort with rejection and persistence in outbound prospecting; resilient and goal-oriented mindset.
• Proficiency with Microsoft Office Suite (Outlook, Word, Excel).

Nice To Haves

• Experience with CRM platforms (e.g., ACT, SalesForce.com, Dynamics, or similar) for pipeline tracking, activity logging, and reporting.
• Experience leveraging AI-powered sales tools for messaging optimization, email personalization, or call preparation (e.g., ChatGPT, Claude AI, or similar).
• Background selling to educational institutions, school districts, or public sector organizations.
• Familiarity with healthcare, dental, or wellness-related services a plus.
• 3+ years of inside sales experience selling healthcare, dental, or school-based services strongly preferred.
• Prior experience calling on schools or school administrators is a plus.
• Bachelor’s degree preferred; minimum of 3 years of directly related job experience accepted in lieu of degree.

Responsibilities

• Maintain detailed, accurate records of all outreach activity, opportunities, and pipeline status in the company CRM system.
• Utilize AI-assisted sales messaging tools to personalize outreach at scale and improve email and call effectiveness.
• Collaborate with the Inside Sales Manager to refine scripts, messaging strategies, and outreach sequencing.
• Meet or exceed weekly, monthly, and quarterly KPIs for call volume, email volume, scheduled appointments, and schools enrolled.
• Develop and maintain strong working knowledge of Smile America Partners' programs, service offerings, and school district partnerships.
• Participate in team sales meetings, training sessions, and performance reviews on a regular basis.
• Provide market feedback to management on competitive landscape, school responses, and objections encountered in the field.

Benefits

• Comprehensive medical, dental, and vision insurance
• 401(k)
• paid time off
• professional development resources including AI sales tool subscriptions and CRM training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees