Sales Outfitter Firearms-Full Time

Bass Pro Shops•Hamburg, PA

About The Position

The Sales Outfitter - Firearms maintains counter sales and customer service for firearms, along with floor and counter sales of other hunting merchandise. The role supports a strong commitment to customer service and provides a pleasant, productive shopping experience by greeting customers promptly and in a friendly manner, handling merchandise carefully, and offering information, assistance, and direction. The Sales Outfitter assists customers with purchasing decisions by identifying and evaluating their needs, recommending products, and promoting programs such as CLUB membership, VOC, and in-store pickup. The position is responsible for ensuring ATF Form 4473 paperwork is completed thoroughly and accurately, demonstrating products to customers, maintaining and replenishing merchandise, and staying current through product-knowledge training. The role also includes maintaining awareness of advertised sales, pricing, and signage; assisting with seasonal merchandise moves; keeping the work area clean and stocked; and following company policies and procedures. The position works under general supervision and established procedures, with occasional independent judgment to complete assignments and resolve problems from limited alternatives. The employee may also make recommendations regarding work procedures, policies, and practices. Other duties may be assigned.

Requirements

High school diploma or equivalent.
0–2 years of retail experience.
Must be at least 21 years of age.
Knowledge of firearms and ammunition products.
Knowledge of ATF federal and state regulations.
Knowledge of firearm and ammunition customer service and sales, including GCA.
Ability to merchandise and stock merchandise.

Responsibilities

Provide firearm counter sales and customer service, as well as floor and counter sales of other hunting merchandise.
Greet and acknowledge customers promptly and in a friendly manner, handle merchandise with care, and provide information, assistance, and direction.
Support a pleasant and productive shopping experience and deliver a legendary experience for every customer.
Identify and evaluate customer needs, recommend products, and promote programs including CLUB membership, VOC, and in-store pickup.
Ensure ATF Form 4473 forms are completed thoroughly and accurately.
Demonstrate products to customers.
Organize and maintain merchandise at the retail store and gun counter.
Replenish products on shelves according to merchandising guidelines.
Maintain product expertise through ongoing product-knowledge training.
Stay informed about advertised sales and maintain pricing and signage.
Assist with seasonal floor merchandise moves.
Keep the work area clean, neat, and well stocked with supplies.
Follow company policies and procedures.
Perform other duties as assigned.