Sales Order Processor
About The Position
Radwell International is seeking a dedicated and detail-oriented Sales Order Processor to join our dynamic team on a full-time, regular basis. As a global leader in the distribution and repair of industrial automation and electrical components, Radwell International prides itself on delivering exceptional service and solutions to clients across a wide range of industries. This role is integral to ensuring the seamless processing of sales orders and maintaining the high standards of customer satisfaction that Radwell International is known for worldwide. As a Sales Order Processor, you will serve as a critical link between our sales team, customers, and internal departments. You will be responsible for accurately entering, managing, and tracking sales orders from initiation through fulfillment, ensuring that all transactions are processed efficiently and in accordance with company policies and customer expectations. Your attention to detail, organizational skills, and ability to communicate effectively will be essential in this fast-paced, high-volume environment.
Requirements
- Detail-oriented
- Organizational skills
- Effective communication skills
- Ability to work in a fast-paced, high-volume environment
Responsibilities
- Receiving and accurately entering customer purchase orders into the company ERP and order management systems in a timely manner.
- Reviewing orders for completeness, accuracy, and compliance with pricing, terms, and product availability.
- Coordinating with the warehouse, logistics, and procurement teams to ensure on-time delivery and fulfillment of all orders.
- Proactively communicating with customers and internal sales representatives regarding order status, delays, backorders, or discrepancies, providing timely updates and resolutions.
- Processing order changes, cancellations, and returns in accordance with company procedures.
- Generating and distributing order confirmations, invoices, and shipping documentation.
- Maintaining accurate and up-to-date records of all transactions within the CRM and ERP systems.
- Assisting in resolving billing discrepancies and customer complaints related to order processing.
- Collaborating with the accounts receivable team to ensure proper invoicing and payment processing.
- Supporting the sales team with administrative tasks, reporting, and data entry as needed.
- Participating in continuous improvement initiatives to streamline order processing workflows.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
