Order Processor

ASSA ABLOY•Milan, TN

22h•Onsite

About The Position

The Order Processing Technician interprets customer specifications, drawings, hardware templates, and order information to create accurate, manufacturable work-order instructions for doors, frames, and related products. The position researches technical requirements, identifies and resolves discrepancies, prepares or revises detailed drawings, and communicates with customers and manufacturing partners to support accurate and timely order completion. The employee must maintain the confidentiality of customer, competitive, and proprietary information.

Requirements

High School Diploma or GED
Applied mathematical and problem-solving skills, including algebra and geometry
Ability to interpret hardware templates, blueprints, and architectural or structural drawings
Proficiency in Microsoft Word, Excel, Outlook, and other common computer applications.
Excellent interpersonal, written, and verbal communication skills
Demonstrated organizational, planning, and time-management skills
Ability to manage multiple concurrent orders while maintaining accuracy and meeting deadlines

Nice To Haves

Associate’s degree or technical training in computer aided drafting, mathematics, or related field.
Relevant experience in custom order detailing may be considered in place of preferred education
Experience with AutoCAD, DraftSight, or similar technical drafting applications
Knowledge of drafting, detailing, drawing interpretations, and related design principles
General knowledge of steel construction
Hollow metal manufacturing experience
Understanding of the architectural hardware industry, building products and/or structures

Responsibilities

Perform all duties related to the processing of customer orders.
Handle technical inquiries from manufacturing and customers.
Produce drawings for manufacturing using AutoCAD or DraftSight.
Submit and document all information requests, clarifications, and changes using established protocol.
Understand and utilize the standard practices of the steel industry.
Communicate with customers on discrepancies and/or application conflicts.
Provide technical and problem-solving support to manufacturing and customers.
Calculate or verify pricing for custom products in accordance with established guidelines.
Interpret hardware templates and prepare detailed drawings for manufacturing requirements.
Review order documentation and prepare orders for processing.
Function well in a team environment in all areas of business.