Sales Order Coordinator

Fishwife Tinned Seafood Co.

65d•Remote

About The Position

Fishwife is a woman-founded and led food company aiming to make ethically-sourced, premium, and delicious tinned seafood a staple in every cupboard. We source from responsibly managed fisheries and aquaculture farms to bring the vibrance of conservas culture to the North American table. We launched in December 2020 and have been feature by publications like The New York Times, Bon Appetit, Forbes, Vogue, LA Times, INSIDER, and many more. We are seeking a detail-oriented and proactive Sales Order Coordinator to join our growing Operations Team. In this critical role, you will own order processing from receipt through invoicing across a multi-node fulfillment network. You will oversee the seamless fulfillment of sales orders from our warehouses to retail and eCommerce customers, and Amazon. This essential role will work across several business systems, and own day-to-day communications with warehouses and retail partners. You’ll work cross-functionally to ensure timely and compliant delivery across all channels, while driving operational excellence, supporting strategic process improvements, and executing special projects that keep our supply chain agile and efficient. This is a full-time remote role.

Requirements

Detail-oriented and proactive
Experience with order processing from receipt through invoicing across a multi-node fulfillment network
Experience overseeing fulfillment of sales orders to retail and eCommerce customers, and Amazon
Experience working across several business systems
Experience with day-to-day communications with warehouses and retail partners
Experience working cross-functionally to ensure timely and compliant delivery across all channels
Experience driving operational excellence
Experience supporting strategic process improvements
Experience executing special projects that keep supply chain agile and efficient
Experience capturing orders sent via EDI and email
Experience processing orders through OMS, ERP, WMS, and EDI systems
Experience with inventory allocations including line item quantity changes, order authorization, inventory transfers, and kitting projects
Experience setting requested ship by dates for fulfillment centers
Experience monitoring aged orders and collaborating with fulfillment centers on root causes and remediation
Experience troubleshooting order exceptions, in systems and with cross-functional teams
Experience supporting the creation and monitoring of fulfillment dashboards that capture order volumes (historical and in-process), and OTIF.
Experience supporting order compliance with packaging, labeling, and retailer routing guide requirements.
Experience fostering relationships with retail partners by serving as the primary point of contact for pending and in-process orders.
Experience fielding retailer inquiries on WISMO, back in stock dates, or requested order changes.
Experience anticipating retailer questions or concerns by proactively sharing information.
Experience maintaining organized records of order details, freight bookings, invoices, and supporting documentation.
Experience serving as day-to-day contact and project coordinator for cross-functional internal teams, and third-party warehouse partners.
Experience supporting special projects for sales promotions, brand collaborations, and product merchandising.
Experience documenting, updating, and following SOPs related to order fulfillment and system workflows.
Experience maintaining accurate order and inventory records at warehouses.
Experience assisting with reconciliation of discrepancies.
Experience coordinating with the Sales Team, distributors, and retailers to support retailer-specific shipping requirements and timelines.
Experience providing general operational support and assisting with special projects as needed.

Nice To Haves

Experience with AI-supported processes to share changes in a timely manner and for a high volume of orders.

Responsibilities

Coordinate sales orders from receipt through invoice across sales channels including wholesale retailers, club retailers, Amazon, and DTC.
Validate order attributes including line-item quantities, UOM, pallet layers, unit pricing, and delivery deadlines. Consult Sales Team on unexpected attributes or to confirm terms.
Capture orders sent via EDI and email, and process through OMS, ERP, WMS, and EDI systems.
Work alongside Supply Chain Manager to make decisions and take action on inventory allocations including line item quantity changes, order authorization, inventory transfers, and kitting projects.
Set requested ship by dates for fulfillment centers to manage prioritization of order fulfillment. Monitor aged orders and collaborate with fulfillment centers on root causes and remediation.
Troubleshoot order exceptions, in systems and with cross-functional teams.
Support creation and monitoring of fulfillment dashboards that capture order volumes (historical and in-process), and OTIF.
Support order compliance with packaging, labeling, and retailer routing guide requirements.
Foster relationships with longstanding and new retail partners by serving as the primary point of contact for pending and in-process orders.
Field retailer inquiries on WISMO, back in stock dates, or requested order changes.
Anticipate retailer questions or concerns by proactively sharing information. For example, share changes to order details such as SKUs, quantities, or delivery dates. Use AI-supported processes to share these changes in a timely manner and for a high volume of orders.
Maintain organized records of order details, freight bookings, invoices, and supporting documentation.
Serve as day-to-day contact and project coordinator for cross-functional internal teams, and third-party warehouse partners.
Support special projects for sales promotions, brand collaborations, and product merchandising.
Document, update, and follow SOPs related to order fulfillment and system workflows.
Maintain accurate order and inventory records at warehouses. Assist with reconciliation of discrepancies.
Coordinate with the Sales Team, distributors, and retailers to support retailer-specific shipping requirements and timelines.
Provide general operational support and assist with special projects as needed.