Order Coordinator

Time Manufacturing Company•Westlake, TX

3d•Onsite

About The Position

The Order Coordinator is responsible for accurate customer order entry in Epicor and for tracking the related job through shipment and invoice readiness. Working with Sales, Order Management, Finance, Scheduling, Planning, Production, Materials, and Shipping, this role verifies that required order documentation and ERP transactions are complete, resolves or escalates exceptions, and helps prevent delays to shipment and billing.

Requirements

Ability to review ERP order and job status, identify missing or inaccurate transactions, and follow issues through resolution with Production, Materials, Shipping, and Finance.

Responsibilities

Review the Sales Order Packet for completeness, including the signed purchase order, blaze sheet, credit release, and other required documentation.
Validate customer-supplied chassis information and estimated arrival date before production slotting.
Accurately enter customer orders, line items, and configurations into Epicor.
Coordinate with Sales and Order Management to confirm install date availability.
Maintain accurate Customer Request Date, Promise Date, Chassis Receipt Date, Install Start Date, and Ship Date fields.
Identify discrepancies between customer purchase orders and internal configurations and coordinate their resolution.
Initiate the Sales Order Acknowledgement and route it for signature.
Maintain a queue of incomplete or on-hold orders and follow up on outstanding information.
Monitor associated jobs to confirm that required production operations and labor transactions have been recorded.
Coordinate with Production and Materials to confirm that materials have been issued to the correct jobs and that transaction discrepancies are resolved.
Review job status and work with the responsible teams to resolve missing transactions or other issues that prevent job completion or shipment in Epicor.
Coordinate with Shipping to confirm that completed jobs are processed as shipped in Epicor.
Verify that required order, job, material, and shipment transactions are complete so the order is ready for invoicing; communicate exceptions to Finance and the responsible teams.
Escalate issues that may affect production slotting, delivery commitments, shipment, or billing.
Support audits of order accuracy, transaction completeness, and customer packet compliance.
Track training expenses, maintain records, and assist with scheduling.