Sales Optimization Support Analyst - Federal (Houston/Frisco, TX)

Hewlett Packard Enterprise•Frisco, TX

14d•Hybrid

About The Position

The Sales Optimization Support (SOS) Team partners with HPE North America sales professionals by handling operational tasks so sellers can spend more time engaging with customers and partners. The Sales Optimization Support Analyst is aligned directly with a group of sales professionals and develops high-touch working relationships, anticipating their needs without relying on ticketing or generic email routing. The analyst tracks and completes requests related to sales pursuits, order management, and post-sales support, using HPE processes and resources to resolve issues or route them to the appropriate teams. The role tracks requests through completion, helps sellers communicate resolutions to customers and partners, and identifies opportunities to improve process quality, efficiency, and end-to-end workflows. Daily work includes managing sales-pursuit requests, tracking orders and shipments, addressing post-sales issues, redirecting out-of-scope requests, and maintaining an Excel request tracker and monthly scorecards. The analyst may also serve as a process expert for one or more processes and support other SOS teammates. This is a hybrid role requiring an average of two days per week in an HPE office, based in Houston or Frisco, Texas.

Requirements

Exceptional customer-service focus and sharp attention to detail.
Comfort with ambiguity and ability to investigate root causes and drive issues to closure.
Understanding of a matrixed environment and confidence following up on tasks across teams.
Ability to work under pressure while managing multiple requests simultaneously.
Ability to prioritize time and focus on critical tasks, and to ask for assistance when workload is high to ensure timely resolution.
Patience and persistence, with confidence to escalate early when support is needed.
Written and verbal English-language communication skills.

Nice To Haves

Two or more years of experience in sales or sales support roles.
Bachelor’s degree in business management or equivalent experience.

Responsibilities

Develop relationships with an assigned group of sales professionals and anticipate their needs through a high-touch support model.
Use prior knowledge, SOS job aids, process experts, and business process owners to resolve issues or route them to appropriate HPE teams.
Navigate HPE processes to complete requests and solve problems in a timely manner.
Track requests through completion and ensure sellers have the resolutions needed to communicate with customers and partners.
Identify and provide input on opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness.
Manage sales-pursuit requests related to equipment loans, quotes, deal registrations, and other items that help close sales.
Track orders, shipment status, and other order-fulfillment information.
Address post-sales issues by identifying the appropriate process based on time since shipment, cost, and scope of the request.
Redirect requests to other HPE teams when tasks are outside SOS scope.
Maintain an Excel-based request tracker and prepare monthly scorecards.
Serve as a process expert for one or more processes supporting SOS teammates, as needed.