Sales Optimization Support Analyst - Federal (Houston/Frisco, TX)

Hewlett Packard Enterprise • Spring, TX

1d • $65,200 - $150,500 • Hybrid

About The Position

The Sales Optimization Support (SOS) Team partners with HPE North America’s sales community by providing operational support that allows sellers to focus more time on customer and partner engagement. The Sales Optimization Support Analyst is aligned with a group of sales professionals and builds relationships through a high-touch model, anticipating needs and tracking requests related to sales pursuits, order management, and post-sales support through to resolution.

The analyst uses SOS job aids, process experts, business process owners, and knowledge of HPE processes to resolve issues or route them to appropriate teams. The role also contributes to process improvements, maintains an Excel-based request tracker, prepares monthly scorecards, and may serve as a process expert for SOS teammates. The position is hybrid and requires working from an HPE office an average of two days per week.

Requirements

• Exceptional customer service focus and sharp attention to detail.
• Comfort with ambiguity and ability to investigate root causes and drive issues to closure.
• Understanding of a matrixed environment and confidence following up on tasks across teams.
• Ability to work under pressure while managing a variety of requests, often simultaneously.
• Ability to prioritize time and focus on critical tasks, and to ask for assistance when workload is high to ensure timely resolution.
• Patience and persistence, with confidence to escalate early when support is needed.
• English written and verbal communication skills.

Nice To Haves

• 2+ years of experience in sales or sales support roles.
• Bachelor’s degree in business management or equivalent experience.

Responsibilities

• Build relationships with an aligned group of sales professionals and anticipate their needs in a high-touch support model.
• Resolve issues or route them to appropriate HPE teams using prior knowledge, SOS job aids, process experts, and business process owners.
• Navigate HPE processes to complete requests and solve problems in a timely manner.
• Track requests through completion and ensure sellers have the information needed to communicate resolutions to customers and partners.
• Identify and provide input on opportunities to improve quality, operational efficiency, and end-to-end workflow effectiveness.
• Manage sales pursuit requests related to equipment loans, quotes, deal registrations, and other items that help close sales.
• Track orders, shipment status, and other items related to order fulfillment.
• Address post-sales issues by identifying the appropriate process based on time since shipment, cost, and scope of the request.
• Redirect requests to other HPE teams when tasks are outside SOS scope.
• Maintain an Excel-based tracker of requests and prepare monthly scorecards.
• May serve as a process expert for one or more processes supporting SOS teammates.

Benefits

• Health and wellbeing benefits supporting physical, financial, and emotional wellbeing.
• Personal and professional development programs to help employees pursue career goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed