Sales Opportunity Specialist

Renewal by Andersen | Esler Companies•Webster, MA

6d•Onsite

About The Position

As a Sales Opportunity Specialist, you will play a crucial role in regaining potential customers’ interest after an unsuccessful sales call. You will receive real-time alerts when a call does not result in an appointment and will be responsible for promptly re-engaging the lead. Your goal is to address any objections, provide additional information, and successfully schedule a follow-up sales appointment, while also helping identify training opportunities in addition to other recapture type tasks.

Requirements

Previous experience in call center, telemarketing, or customer service role preferred.
Strong verbal communication and active listening skills.
Ability to handle objections and turn hesitations into opportunities.
Goal-driven with a resilient and positive attitude.
Proficiency in CRM and basic computer skills.
Ability to work in a fast-paced environment with a sense of urgency.
Must be able to organize and prioritize
Candidate should have a strong technical acumen
Ability to learn systems and processes quickly
Must be able to work within a team environment
High School Diploma or equivalent preferred
Minimum 1 year of call center experience

Responsibilities

Receive and review alerts for unsuccessful sales calls.
Proactively call potential clients to understand their concerns and objections.
Utilize persuasive communication techniques to rebuild interest and secure sales appointments.
Address any questions, provide additional details, and clarify misunderstandings about the product or service.
Work closely with the leadership team to ensure a seamless transition of leads.
Maintain accurate records of interactions and follow-up actions in the CRM.
Meet or exceed performance targets for callbacks and appointment setting.
Continuously improve call strategies based on feedback and training.
Ensure adherence to all ISC Policy & Guidelines
Other job duties as assigned