Sales Operations Support Specialist

Peak Technologies•Yakima, WA

6d•Onsite

About The Position

Responsible for managing orders, addressing customer inquiries, resolving order-related issues, and collaborating with various teams to optimize the order management system. Will need to maintain high levels of customer satisfaction by providing timely and effective support throughout the order lifecycle. This role involves interacting successfully and positively in a participatory climate, working collaboratively with customers, sales, and internal teams. The specialist will assist sales personnel in day-to-day functions around the sales process and may act as a contact for external customers in a customer support/inside sales role, providing support that leads to increased customer satisfaction and an excellent customer experience. Issues can include pricing, service, delivery, commercial issue resolution, or technical issues. The role requires working with assigned sales representatives and external customers to reach and exceed sales quotas. The specialist will demonstrate knowledge of the company’s products and services (training will be provided) and aid the Contracts team by clarifying customer requirements, providing information for quotes on renewals, and offering other assistance as needed. Key traits include active listening, curiosity, attention to detail, the ability to manage multiple projects and customers with ease, data analysis, and critical thinking skills. The specialist will assist in the placement of Managed Services contracts and collaborate with Sales Operations Support colleagues and leadership to respond to escalating customer concerns. The role also involves placing purchase orders with suppliers and working with distribution partners to ensure timely product delivery. Other duties as assigned may be performed. The position may be employed by Peak LLC or Peak Inc.

Requirements

Degree in business or related field, or equivalent experience.
Time management and ability to meet deadlines.
Strong organizational skills and ability to multitask.
Problem-solving and decision-making abilities.
Proactivity and self-direction.
Demonstrated proficiency in Microsoft Suite, specifically Outlook, Word, Excel, and Teams.
Ability to take accountability and responsibility for business target delivery and decision making.
Possess a blend of business and technical savvy, a big-picture vision, and the drive to make that vision a reality.
Read and interpret documents, procedure manuals, and correspondence.
Speak effectively, both individually and before groups of external customers and/or various levels of employees.

Nice To Haves

Experience in lieu of a degree will be considered.
Knowledge of Spanish, French, and Dutch is a plus, as these are additional primary company languages.

Responsibilities

Manage orders, address customer inquiries, and resolve order-related issues.
Collaborate with various teams to optimize the order management system.
Maintain high levels of customer satisfaction by providing timely and effective support throughout the order lifecycle.
Interact successfully and positively in a participatory climate, working collaboratively with customers, sales, and internal teams.
Assist sales personnel in day-to-day functions around the sales process.
Act as a contact for external customers in a customer support/inside sales role.
Resolve issues related to pricing, service, delivery, commercial matters, or technical aspects.
Work with assigned sales representatives and external customers to reach and exceed sales quotas.
Demonstrate knowledge of company’s products and services.
Aid the Contracts team in clarifying customer requirements and providing information for quotes on renewals.
Demonstrate active listening skills and ask questions to understand customer needs.
Be sensitive to details when composing, processing, and proofing information and data.
Manage multiple projects, customers, and interruptions with ease.
Demonstrate data analysis and critical thinking skills.
Assist in the placement of Managed Services contracts.
Collaborate with Sales Operations Support colleagues and leadership to respond to escalating customer concerns.
Place purchase orders with suppliers.
Work with distribution partners to ensure products are delivered on time.
Perform other duties as assigned.