Sales & Operations Specialist
About The Position
At Bark & Mane of East Denver (formerly Aussie Pet Mobile of East Denver), we want to be your pet’s well-being partner for life. As a key member of our team, we are seeking a talented and committed individual to be the operational backbone of our fast-growing mobile pet grooming business. You will be a visible core part of the team assisting our customers to select the right services for their pets, coordinating schedules, optimizing routes, and delivering a seamless, safe, one-on-one experience for pets and their owners. This role is perfect for someone who loves selling, organization, problem-solving, and keeping everything running smoothly.
Requirements
- 2 years+ of pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care
- Exceptional written and verbal communication and interpersonal skills to professionally support customers, groomers, and owners
- Strong organizational, analytical, and time-management abilities to calmly and accurately handle daily issues that arise
- Customer service orientation to resolve inquiries and problems promptly, accurately, and with strong customer focus
- Intermediate knowledge of Microsoft Word and Excel
Responsibilities
- Sales: Professionally and confidently assist leads and existing customers obtain optimal services for their pets' health and well-being. Assist with marketing and grassroots partnership efforts to organically grow our recurring customer base
- Customer Service: Handle incoming calls, emails, and texts, schedule appointments, and address customer inquiries regarding mobile grooming services. Multi-task on an ongoing basis to ensure all key responsibilities are managed in an efficient, high-quality manner
- Route Optimization: Plan efficient daily routes for groomers, minimizing travel time for on-time arrivals and maximizing productivity
- Data Management: Maintain accurate lead and customer records, including pet information, contact details, and grooming history in various online systems
- Conflict Resolution: Resolve scheduling conflicts, address customer concerns, and provide support for groomers in the field
Benefits
- Bonus based on performance
- Competitive salary
- Employee discounts
- Opportunity for advancement
- Paid time off
- Training & development
- Base hourly pay is paid biweekly
- Monthly performance bonuses
- Paid sick leave
- Paid ongoing training and mentorship opportunities to enhance your skill set and advance your career
- Employee recognition through company events, swag, and additional incentives!
- Steady, valuable work
- An awesome team to work with!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
