Sales Operations Specialist

Enerpac Tool Group Corp • Columbus, WI

1d • Hybrid

About The Position

The Sales Operations Specialist supports an assigned sales region in the United States and is responsible for direct customer support and advanced order issue resolution not limited to pricing, order expediting, delivery issues, credits, and customer returns. With direct assignment to distributor accounts within the assigned region, the Sales Operations Specialist is a core member of the channel and regional field sales team and will work collaboratively with our distribution partners, field sales members, channel leaders, and operations team. Success is measured by ensuring the optimum customer experience and customer satisfaction, while timely processing sales operations cases within Salesforce.

Requirements

• Highly technical with demonstrated ability to use or learn Oracle, Microsoft Office products, and Salesforce.
• Advanced MS Excel skills are a plus.
• Must be results-oriented, self-motivated and able to work in a team environment.
• Ability to multi-task and adapt to schedule changes.
• Strong organizational skills and attention to detail.
• Exceptional phone, email, and interpersonal skills with ability to communicate effectively (written/oral) with diverse group of business partners: Customers, Executives, Management, Co-workers, Vendors and Suppliers
• Must be able to build relationships and influence with cross-functional teams to drive action from operations, supply chain, product, and sales team members.
• Associate degree in business, sales, or a similar field, Bachelor’s degree preferred; or 5 or more years Sales, Sales Support or Customer Service; or equivalent combination of education and experience.
• Previous experience with Enerpac and Oracle is preferred.

Responsibilities

• Become an expert in our Oracle ERP system for commercial functions (to include order management troubleshooting, product information, availability information, customer account data, and customer bill-to and ship-to location data).
• Responsible for investigating and resolving all customer complaints or escalations related to order processing, item pricing, invoices, additional charges, and shipments. This may include working with our shipping carriers to troubleshoot or re-route shipments as required.
• Build collaborative relationships with operations, supply chain, and product teams to resolve ordering delays, research temporary product deactivations, and expedite long-lead time items to meet customer timelines. Every effort should be made to satisfy our customer’s timeline and preserve each order.
• Process customer credits and debits to include requests for Inventory Stock Return adjustments applying Enerpac stock return policies or resolution of sales order discrepancy issues, pricing errors, item shortage or overage shipments.
• Provide accurate product model information, pricing & availability, payment terms, and shipment terms to assigned distributors upon request.
• Provide pricing support for price-upon-request items or special pricing / price variance requests to include approvals per our delegation of authority matrix and quote generation and delivery.
• Maintain knowledge of current product pricing policies and learn new product information as required.
• Answer customer inquiries in a timely manner; via phone and email. Be prepared to execute case management within Salesforce when launched.
• Attend and participate in regional sales team internal calls and meetings.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree