Sales Operations Specialist

NGC Transmission Equipment (America), Inc. • Fort Worth, TX

7d • $55,000 - $65,000 • Onsite

About The Position

The Sales Operations Specialist will collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities. This role involves managing the end-to-end lifecycle of gearbox service orders, tracking and analyzing operational data, and maintaining CRM and internal tracking tools. The specialist will also be responsible for scheduling projects, developing documentation systems, leading work package completion, and communicating with customers to ensure satisfaction and address issues.

Requirements

• At least 3-5 years of experience in sales operations and support, customer service and success, or operations management.
• Bachelor’s degree in business, operation management, supply chain, or related fields.
• Experience working with project management practices and resources.
• Must have a customer-focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools.

Nice To Haves

• Good to have data analysis skills to make data-driven business modeling and decisions
• Fluent in Mandarin Chinese is a big plus for communication with HQ teams.

Responsibilities

• Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities.
• Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance.
• Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle.
• Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis.
• Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability.
• Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level