Sales Operations Specialist

Canadian Solar•Walnut Creek, CA

11d•Hybrid

About The Position

At CS Power Systems, we're on a mission to transform lives by delivering clean, solar-powered electricity to millions worldwide—and we're just getting started. As a cutting-edge division of Canadian Solar, a global leader founded in 2001, we stand at the forefront of manufacturing high-performance solar panels, inverters, and advanced energy storage solutions. In this fast-growing, high-impact industry, our deep commitment to sustainability drives everything we do, creating innovative technologies that power a brighter, greener future. Across Canadian Solar's powerful ecosystem—including CS Power Systems, CSPowerTech, e-STORAGE, Recurrent Energy, MSS, and CSI Solar—we're deeply invested in our people's success. If you're passionate about renewable energy and want to "Make the Difference" by building a lasting positive impact on the planet and communities everywhere, join us at CS Power Systems—where your talent can help shape the clean energy revolution. The Sales Operations Specialist is responsible for the management of the business relationship with existing clients and prospects and supporting all steps of the sales and distribution cycle such as quoting, purchase order confirmation, product allocation, invoicing, products distribution and claim management of sales team for the US Division.

Requirements

2-3 years’ experience B2B sales support, account management, or client services experience preferred
AA /BA/BS degree preferred
Must be detail oriented
Proficiency in databases & analytical tools like SAP, Sales f orce, and expertise in Microsoft Office Suite (Power Point, Excel, Word and Outlook)
Excellent customer service skills
Ability to communicate information and ideas clearly, concisely and professionally
Results oriented, organized, highly motivated, and creative
Ability to prioritize and multi-task
Ability to travel up to 10% of the time
Bilingual (English/Spanish) required

Nice To Haves

Solar Industry a plus but not Proficiency

Responsibilities

Provides overall support for sales operations and purchase order execution / purchase order fulfillment with clients in our US Division.
Manage the order management process from quoting to finish using CRM/ERP tools.
Review and process client orders / contracts with a high level of accuracy.
Actively involved in the RFP and contract execution process.
Use your attention to detail and organizational abilities to track and follow-up on orders.
Manage the relationship with the salesperson , client and relevant stakeholders.
Address and resolv e key clients’ complaints.
Acting as the main point of contact between key clients and internal teams .
Coordination and completion of module deliveries on time and within scope.
Monitoring the contract progress and ensuring required document ation is submitted on time to customers.
Coordinate with internal resources and third parties/vendors for the flawless execution of multiple project deliveries by arranging recurring meetings.
Ensure product availability and allocation.
Closely working with planning team on order allocation and fulfillment .
Provide clients with status of contracted deliveries and confirm delivery schedules .
Provide clients with technical and administrative product information and analysis.
Collaborate with billing for project invoicing and credit department for any AR issues/client credit availability.
Partners with order fulfillment and logistics to execute client orders successfully .
Remains in close communication with Regional Sales Managers to identify sales strategy with each account (pricing, terms, product, availability, etc.).
Perform other related duties as assigned.