Sales Operations Specialist (Bilingual English/Chinese)

NGC Transmission Equipment (America), Inc. • Fort Worth, TX

9d • $55,000 - $65,000 • Onsite

About The Position

The Sales Operations Specialist will collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities. This role manages the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery. The specialist will track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis, preparing monthly analytical reports on operational and financial performance. Utilizing ERP systems, they will extract, organize, and normalize operational data, analyzing trends in sales, inventory, and service performance. Maintaining and optimizing CRM and internal tracking tools is crucial for accurate serial number control and full visibility throughout the service lifecycle. The role ensures proper scheduling of awarded projects, provides regular status updates to the sales team, and monitors backlog status weekly. Development and maintenance of internal documentation systems, including Order Release Sheets (ORS), support production execution and traceability. The specialist leads the completion of work packages, coordinating with finance for invoicing and communicating proactively with customers to ensure satisfaction and address issues.

Requirements

• Bachelor’s degree in business, operation management, supply chain, or related fields.
• Experience working with project management practices and resources.
• Must have a customer-focused attitude and excellent communication skills (oral and written).
• Excellent at collaborating with cross-functional teams.
• Knowledge and proficiency with Adobe®, Microsoft® Office, ERP, Salesforce, and other internal programs and tools.
• Fluent in Mandarin Chinese is required for communication with HQ teams.

Nice To Haves

• Good to have data analysis skills to make data-driven business modeling and decisions

Responsibilities

• Collaborate with field sales to actively manage booked service opportunities for the Fort Worth Service Center, ensuring alignment with customer expectations and internal execution capabilities.
• Manage the end-to-end lifecycle of gearbox service orders, including component induction, scope assessment, repair execution, and final delivery.
• Track and analyze backlog, work-in-progress, finished goods, and storage inventory on a weekly basis; prepare monthly analytical reports on operational and financial performance.
• Utilize ERP systems to extract, organize, and normalize operational data; analyze trends in sales, inventory, and service performance.
• Maintain and optimize CRM and internal tracking tools to ensure accurate serial number control and full visibility throughout the service lifecycle.
• Ensure proper scheduling of awarded projects and provide regular status updates to the sales team; monitor and report backlog status on a weekly basis.
• Develop and maintain internal documentation systems (electronic and hard copy), including Order Release Sheets (ORS), to support production execution and traceability.
• Lead completion of work packages, including collection of technical documentation and shipping records; coordinate with finance to initiate invoicing.
• Communicate proactively with customers to ensure satisfaction and address issues; implement corrective actions as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level