Sales Operations Specialist

Rivian•Atlanta, GA

14d

About The Position

As the Sales Operations Specialist, you will serve as the connective tissue between corporate sales strategy and the frontline teams executing it every day. In this role, you will be the trusted resource Sales Advisors, Guides, and Inbound Teams turn to for real-time answers — on incentives, escalations, promotions, and rules of engagement. You will own the accurate, policy-compliant execution of customer incentives and goodwill programs, ensuring customers receive the deals they were promised while protecting the business from margin leak. This is a dynamic, changing role — it is a role where precision and judgment directly shape customer trust and sales performance. You will validate incentive applications, administer appeasement and goodwill programs, support sales crediting disputes, and help build the reporting that keeps leadership informed on the pulse of the business. You thrive in a fast-moving environment where policy, data, and people intersect, and you bring both attention to detail and a service mindset to every interaction.

Requirements

2+ years experience in sales operations, sales support, or a related administrative/analytical role, preferably in a direct-to-consumer or high-consideration-sales environment
Strong attention to detail with a demonstrated ability to apply policy accurately under time pressure
Comfortable acting as a resource across teams — able to field varied, real-time questions from frontline staff with clarity and confidence
Experience supporting or building reports that track business performance metrics
Familiarity with CRM systems and sales crediting or compensation processes preferred
Ability to balance customer advocacy with business protection (e.g., preventing margin leak while honoring commitments)
Strong communication skills, with the ability to translate policy and data into clear guidance for frontline teams

Responsibilities

Apply customer sales incentives, ensuring every discount or credit is accurate and within policy
Review incentive usage to prevent margin leak while safeguarding the customer commitments made at the point of sale
Administer appeasement and goodwill requests, including the gifting of vehicle accessories and distribution of Rivian Rewards points, to resolve customer friction points and reinforce loyalty
Support fulfillment teams with processing vehicle movements as needed
Partner with the Sales Operations Manager to build and maintain reporting that tracks the health of the business, including inbound volume, order conversion rates, and incentive usage
Monitor emerging trends across these metrics to surface issues before they escalate
Review Sales Advisor pipelines to identify overlooked opportunities
Support the Sales Operations Manager in arbitrating disputes related to vehicle order and sales crediting
Assist with manual auditing of compensation crediting as required
Serve as the frontline resource for Sales Advisors, Guides, and Inbound Teams, providing real-time guidance on complex customer escalations, current promotions, and company policy
Act as a bridge between frontline sales execution and broader corporate strategy