Sales Operations Specialist (Central Labs) US -West Coast Region
About The Position
The Sales Ops Specialist plays a critical role in supporting the sales team by managing operational processes, coordinating cross-functional activities, and ensuring accurate data management within Salesforce (SFDC). This position is responsible for overseeing opportunity workflows, supporting client engagement logistics, and maintaining compliance with internal processes to drive efficient sales execution. You will enable our customers to make the world healthier, cleaner and safer by helping our clients and sponsors to understand how our clinical development service offering enables them to deliver life-changing therapies to their patients more quickly.
Requirements
- Bachelor’s degree in business, Marketing, or related field (or equivalent experience)
- 3+ years of experience in sales support, coordination, or a similar role
- Proficiency in Salesforce (SFDC) or similar CRM systems
- Strong organizational skills with the ability to manage multiple priorities
- Excellent communication and cross-functional collaboration skills
- High attention to detail and commitment to data accuracy
- Strong business understanding and knowledge of contract terms/processes; experience working with legal or contract management
- Experience preparing and reviewing client-facing documents and proposals
- Familiarity with sales forecasting and pipeline reporting
- Ability to build reports and dashboards within Salesforce
- Skilled in managing multiple high-priority projects simultaneously
- Flexibility and willingness to travel to accomplish assigned goals.
- Experience working with cross-functional teams across multiple time zones
- Self-directed with ability to work independently and as part of a team
- Professional approach and demonstrated ability to build relationships with stakeholders
- Regular and consistent attendance.
Responsibilities
- Coordinate with administrative support teams to organize and schedule client meetings, ensuring all logistics are handled efficiently
- Enter and manage Requests for Proposals (RFPs) and new sales opportunities in Salesforce (SFDC), tracking progress through the full lifecycle to award
- Enter and manage Requests for Information (RFIs), ensuring timely updates and completion throughout the lifecycle
- Partner with Legal to coordinate the review, processing, and oversight of contractual documents, including MSAs, amendments, and other agreements
- Manage and coordinate high-priority authorizations, ensuring timely handling and escalation when necessary
- Maintain accurate and up-to-date Salesforce (SFDC) data to support forecasting and reporting needs
- Develop and maintain reporting and tracking mechanisms for sales opportunities within SFDC
Benefits
- A choice of national medical and dental plans, and a national vision plan, including health incentive programs
- Employee assistance and family support programs, including commuter benefits and tuition reimbursement
- At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
- Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
- Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
