Sales Operations Specialist

VulcanForms Inc.•Devens, MA

19d•$75,000 - $103,000

About The Position

VulcanForms seeks a Sales Operations Specialist to own the commercial process behind a growing, multi-vertical manufacturing business. This role turns the current manual processes for proposals, order management, and forecasting into a repeatable and scalable process. This is a hands-on position that includes preparing customer quotes, maintaining pipeline data standards, and documenting commercial processes. The role supports a seven-person sales team and reports to the Senior Director of Commercial Operations.

Requirements

Four-plus years in sales operations, commercial operations, or a comparable commercial support role
Direct experience owning a quoting or deal desk process for configured, non-catalog products
Experience running a forecast process with business or sales leaders, including holding contributors accountable to data standards
Advanced Excel and working proficiency in Salesforce as a power user
Experience with an ERP such as Epicor in a commercial or order management capacity
Manufacturing, industrial, or engineered-to-order background; aerospace and defense, medical device, or other regulated long-cycle sales environments preferred
A track record of following through on operational commitments without being managed to them
Strong written and verbal communication, credible with sellers, engineers, and operations alike

Responsibilities

Serve as the deal desk for the commercial team — quote intake, preparation, pricing review, and approval routing
Prepare and issue customer quotes, including complex and non-standard configurations
Assemble cost and margin inputs from engineering and finance, and prepare the pricing recommendation for approval
Maintain quote templates, product structure, and pricing rules, and track quote turnaround against a target
Facilitate the forecast process with the business unit owners, who own their forecast, driving it to a committed number on a weekly and quarterly cadence
Own forecast reporting and visibility - collecting, consolidating, and sharing the data through our commercial systems
Set the pipeline data quality standard and audit against hygiene and accuracy
Track quota attainment and supply attainment data to Finance
Own the handoff from quoted/won opportunity to purchase order, coordinating across commercial and operations
Own customer follow-through — order status, expediting, and chase-downs — and escalate early when a delivery commitment is at risk
Enforce commercial data standards for opportunity stages, required fields, record ownership, and account hygiene
Document how commercial work flows today and turn the friction points into a prioritized improvement list
Represent the commercial team on cross-functional initiatives as needed