Sales Operations Specialist - 1 year contract

Maya HTT•Montreal, QC

1d•Hybrid

About The Position

We are looking for a fully bilingual, energetic and detail-oriented Sales Operations Specialist looking for a challenge in a fast-paced software sales cycle environment. Reporting to the Sales Operations Director, the Sales Operations Specialist will play a fundamental role in contributing to the achievement of sales targets by supporting sales representatives, coordinating sales activities, improving efficiency and maintaining good customer relationships. The ideal candidate will be professional, proactive, organized, assertive and comfortable engaging throughout the customer journey to build strong relationships and deliver an overall high-quality experience both with internal stakeholders and customers.

Requirements

A bachelor's degree or DEC in business administration or a related field
Fully bilingual in English and French required (written and spoken)
1–3 years of experience in sales support, sales operations, or customer service
Strong communication and customer-service skills, both verbal and written
Ability to multi-task, prioritize, and manage time effectively
Strong attention to detail
Organized, self-motivated and able to work autonomously
Experience with Salesforce or similar CRM software
Proficiency in MS Excel required

Nice To Haves

Experience in a software and services sales environment (asset)

Responsibilities

Support sales executives to close deals faster and shorten order processing time.
Create, prepare and follow up on new and renewal maintenance and subscription quotes
Assist in managing and updating CRM data (Salesforce) to ensure accurate pipeline and activity tracking
Execute sales process-related tasks in Salesforce and in external partner systems to ensure orders are properly set-up for processing
Communicate with customers to ensure orders are confirmed and processed in a timely fashion, including follow-up on completion of required paperwork
Liaise with 3rd party supplier(s) to resolve order-processing challenges
Effectively communicate with the Maya order management team to ensure orders are processed on-time