GalliaPharm Sales Operations Specialist

Eckert & Ziegler Radiopharma Inc•Wilmington, MA

8h•$80,000 - $100,000•Onsite

About The Position

Eckert & Ziegler Radiopharma, Inc. (EZRI) is seeking a driven, detail-oriented, and people-forward professional to serve as their GalliaPharm Sales Operations Specialist. This role will own end-to-end commercial operations to support the GalliaPharm generator business in the US, including order management, customer records, inventory coordination, and reporting. The position is expected to modernize and automate historically manual workflows by leveraging AI tools, Microsoft Dynamics 365 (D365), and the Microsoft Power Platform to streamline forecasting, tracking, and reporting. The ideal candidate is a natural communicator, comfortable engaging directly with customers, and possesses strong operational skills with a genuine interest in working with people. This role is expected to evolve to include greater customer-facing and sales support responsibilities over time.

Requirements

Bachelor’s degree in business, Life Sciences, Supply Chain, or related field; equivalent experience considered.
3–5 years of experience in sales operations, customer service operations, or a related commercial support role — preferably in a regulated industry (pharma, medical device, or biotech).
Demonstrated comfort and confidence engaging directly with customers; a natural people person who builds rapport easily and does not shy away from customer-facing interaction.
Outstanding organizational skills and attention to detail.
Strong interpersonal communication and collaboration skills, both verbal and written.
Proficiency in Microsoft Dynamics 365 (D365) and advanced Excel (pivot tables, lookups, Power Query).
Demonstrated working familiarity with AI productivity tools (Microsoft Copilot, ChatGPT, or similar) and a genuine interest in applying them to operational workflows.
Experience working across geographies and time zones (this role coordinates regularly with Germany).

Nice To Haves

Experience with Microsoft Power Platform (Power BI, Power Automate) strongly preferred.
Prior experience automating reporting or forecasting workflows a plus.
Familiarity with GMP, FDA, or NRC-regulated commercial environments preferred.

Responsibilities

Manage GalliaPharm generator customer orders, including collection and processing of purchase orders, order confirmations, and coordination of invoicing.
Communicate shipment details to customers and ensure timely delivery of invoices following generator delivery.
Coordinate generator returns, including return kits, Return Authorization (RA) numbers, customer communication, and coordination with the Wilmington Shipping Department.
Support generator accessory sales by providing quotes, securing POs, and coordinating shipments.
Prepare and issue customer quotations in accordance with internal pricing guidelines, incorporating applicable shipping costs.
Maintain accurate inventory records in D365 and manage defined par levels for Wilmington inventory.
Track inventory, shipments, and balances owed to US customers in coordination with Germany.
Notify Germany of US customer shipments and track related charges for internal billing reconciliation.
Maintain an organized database of US customer records and key documentation, including contracts, confidentiality agreements, return agreements, invoices, and contact information.
Track key contract terms and proactively communicate important dates such as price adjustment notices and contract expiration timelines.
Identify and implement opportunities to automate manual, Excel-heavy workflows using D365, Power BI, and Power Automate.
Leverage AI tools (e.g., Microsoft Copilot, ChatGPT for Enterprise, Claude, or equivalent) to draft communications, summarize contracts, extract key data, and accelerate routine deliverables.
Apply AI-assisted forecasting techniques to support demand planning for generators, HCl, and accessories.
Document and standardize automated workflows so they are repeatable, auditable, and transferable.
Partner with IT and finance to ensure data integrity across all systems and tools.
Generate standard operational reports (orders, backorders, returns, invoice status) and maintain reporting dashboards.
Participate in weekly coordination meetings with GmbH Customer Service.
Engage confidently and professionally with external customers by phone, email, and in person — with genuine enthusiasm for building relationships and representing EZRI positively.
Maintain customer-facing templates (order forms, quotes, shipping and return instructions) and manage US customer distribution lists.