Sales Operations Specialist

HARVEST PACK INC•Arcadia, CA

13d•$24 - $28•Onsite

About The Position

Sales Operations Specialist plays a crucial role in managing the wholesale order lifecycle from initial entry through final delivery. Serving as the key operational bridge between sales, warehouse teams, inventory, accounts receivable, and freight carriers, this role ensures accurate, on-time order fulfillment and provides top-tier customer and logistics support.

Requirements

High school diploma required
1–3+ years of experience in sales support, order processing, freight logistics, or B2B customer service.
Hands-on proficiency with ERP order management systems (NetSuite preferred) and MS Excel.
Strong cross-functional communication, organizational skills, and detail orientation under tight schedules.

Nice To Haves

Associate’s or Bachelor’s degree preferred.

Responsibilities

Process and enter wholesale customer orders accurately and efficiently in the ERP system.
Verify inventory availability, pricing accuracy, shipping requirements, and requested due dates.
Set up new inventory items and customer profiles in system databases as needed.
Prepare shipping paperwork, including Bills of Lading (BOLs), packing lists, and related logistics documentation.
Schedule outbound trucks, freight carriers, and specific delivery appointments.
Coordinate directly with warehouse personnel to ensure orders are picked, packed, and staged accurately.
Monitor shipment progress from dispatch to final delivery, proactively addressing transit delays or scheduling conflicts.
Serve as a responsive contact for stock checks, product availability questions, and shipping updates.
Work closely with customers and sales teams to resolve stock shortages, pricing discrepancies, or transit issues promptly.
Escalate complex customer service or operational escalations to management as appropriate.