Sales Operations Specialist

SMC•Noblesville, IN

6d•Onsite

About The Position

The Corporate Sales Operations Specialist will serve as a vital part of the organization in supporting key direct and indirect channel partners. As the primary contact for key partner support, the sales operations specialist will liaise between the various Departments within SMC to bring about resolution to customer concerns while supporting strategic initiatives, operational escalations, and ad-hoc projects. This position will assist with research and analysis of data related to various areas of the business, with the focus of supporting sales and partner alike in aligning business strategy and optimizing business processes.

Requirements

Bachelor’s degree in business or Operations related field
Minimum of 3+ years of experience with business systems, operations, or related fieldwork
Demonstrated experience in working with customers, identifying/understanding their needs, and formally documenting business requirements
Communication: Must be able to read/write/speak and understand English. Must be able to effectively communicate.
Strong verbal, written, presentation, and interpersonal skills
Strong problem-solving skills
Experience with process improvement, project management, and technical knowledge
Proficiency in MS Office, including MS Excel mastery
Experience with analytical skills/tools preferred
Perform duties with minimal direction if applicable

Responsibilities

Responsible for daily management of key account partnerships including organizing and attending meetings, managing customer portals, facilitating document execution, managing KPIs/scorecards, and liaising across all levels of SMC to facilitate customer needs
Drives efficiency by removing administrative burdens, managing data, and optimizing daily workflows so sales representatives can focus entirely on selling
Responsible for operational analysis, validation, cleansing, collection, and reporting
Retrieve and analyze information / data, including manual files, external websites, and statistical metrics from various sources in support of our sales team initiatives
Respond to informational / data inquiries from various groups within the organization
Create and publish regularly scheduled and/or ad hoc reports as needed
Must be able to collect and track key program statistics and metrics, and monitor/measure program performance
Coordinate with appropriate resources to troubleshoot, resolve and improve operational issues, efficiencies, and strength in market
Communicate with partners on policy, product changes, and other formal business matters
Support the Contract Administrative Group and Management in evaluating, managing, and ensuring compliance with policies and terms of contractual agreements (including Corporate Agreements, Global Agreements, Sales Policy, Rebate Agreements, Strategic Sales Programs etc.)
Liaise on cross departmental initiatives for direct and indirect channels
Other duties as assigned