Sales & Operations Specialist

Bark and Mane of East Denver

6d • $1,000 - $1,250 • Remote

About The Position

At Bark & Mane of East Denver (formerly Aussie Pet Mobile of East Denver), we want to be your pet’s well-being partner for life. As a key member of our team, we are seeking a talented and committed individual to be the operational backbone of our fast-growing mobile pet grooming business. You will be a visible core part of the team, assisting our customers in selecting the right services for their pets, coordinating schedules, optimizing routes, and delivering a seamless, safe, one-on-one experience for pets and their owners. This role is perfect for someone who loves selling, organization, problem-solving, and keeping everything running smoothly.

Requirements

• 2 years+ of sales and customer care experience. Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care is a definite plus
• Exceptional written and verbal communication and interpersonal skills to professionally support customers, groomers, and owners
• Strong organizational, analytical, and time-management abilities to calmly, accurately, and efficiently handle daily duties
• Customer service orientation to resolve inquiries and problems promptly, accurately, and with strong customer focus
• Intermediate knowledge of Microsoft Word and Excel

Nice To Haves

• Pet care industry experience as a bather, groomer, dispatcher, or receptionist with proven knowledge of pet breeds and care is a definite plus

Responsibilities

• Sales: Professionally and confidently assist leads and existing customers in obtaining optimal services for their pets' health and well-being. Assist with marketing and grassroots partnership efforts to grow our recurring customer base organically
• Customer Service: Handle incoming calls, emails, and texts, schedule appointments, and address customer inquiries regarding mobile grooming services. Multi-task on an ongoing basis to ensure all key responsibilities are managed in an efficient, high-quality manner
• Schedule Optimization: Plan efficient daily routes for groomers, minimizing travel time for on-time arrivals and maximizing productivity
• Data Management: Maintain accurate lead and customer records, including pet information, contact details, and grooming history in various online systems. Proactively identify issues and trends for improved performance
• Problem Solving: Resolve scheduling conflicts, address customer concerns, and provide support for groomers in the field

Benefits

• Base hourly rate paid biweekly plus overtime
• Monthly competitive performance bonuses
• Paid sick leave
• Paid ongoing training and mentorship opportunities to enhance your skill set and advance your career
• Employee recognition through company events, swag, and additional incentives
• Steady, valuable work
• An awesome team to work with!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed