Sales Operations Specialist

McGraw Hill LLC.

7d • Remote

About The Position

At McGraw Hill we create best-in-class, next-generation learning platforms that are used by millions of students and educators worldwide from kindergarten through graduate school. Our goal is to accelerate student success through intuitive and effective learning tools and content that maximize a teacher’s time and a student’s learning experience. We do all of this in a supportive, collaborative environment where you can grow your career in a way that fits into your life.
How can you make an impact?
The School Education Group, a division of McGraw-Hill Education and the leading provider of print and digital educational materials for Grades PreK-12, is looking for a Sales Operations Specialist to process requests for the Sales Field.
This is a remote position open to applicants authorized to work for any employer within the United States.

Requirements

• Bachelor’s degree preferred, with experience and understanding of the industry and how educational products are sold and delivered
• Strong customer service orientation with a proven ability to meet service level expectations in fast-paced environments
• High-speed, accurate data processing skills with strong attention to detail as well as exceptional analytical, research, and problem-solving abilities
• Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook) and comfortable using SFDC or similar tracking tools
• Demonstrated ability to build and maintain strong relationships across all levels of an organization

Nice To Haves

• Knowledge of internal systems such as Oracle, Product Data Hub, Enterprise Data Warehouse and Sales Force is preferred

Responsibilities

• Create quotes, samples, pilots, and “free with orders” upon request from Sales Representatives via phone or email
• Convert leads from national and local marketing efforts into contacts within SFDC
• Troubleshoot and resolve order issues (sales orders, samples, pilots, and free-with-order requests) as needed by Sales Representatives
• Collaborate with Sales and CSOM leadership to drive process improvements while maintaining strong, trust-based relationships with Direct Sales teams
• Communicate information clearly, quickly, and accurately—both verbally and in writing—tailored to sales teams and customers
• Manage high-volume workflows by producing multiple applications and proposals simultaneously in a fast-paced environment, while adhering to policies and procedures

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees