Sales Operations Specialist

Topcon Positioning Systems

18d•Hybrid

About The Position

The Sales Operations Specialist supports sales performance, operational efficiency, and customer satisfaction through accurate order processing, issue resolution, and day-to-day coordination across internal teams. This role works closely with Sales, Finance, Operations, and Customer Support to help ensure smooth execution of sales activities. This role is well suited for a detail-oriented and organized professional who can manage routine order activity, respond to customer and sales inquiries, and collaborate effectively in a fast-paced environment. The position supports the Canadian sales organization and requires fluency in both English and French to communicate with customers, internal teams, and stakeholders.

Requirements

1–2 years of experience in Sales Operations, Order Management, Customer Support, or a related business function preferred.
Experience with customer service, order entry, or administrative support is an asset.
Fluency in English and Canadian French (spoken and written).
Ability to communicate professionally with French-speaking customers and Canadian sales teams.
Familiarity with ERP and CRM systems is preferred; experience with SAP or Salesforce is an asset.
Working knowledge of Excel and basic reporting tools.
Good organizational skills and attention to detail.
Willingness to learn, solve problems, and work collaboratively.

Responsibilities

Prepare and manage customer quotes and orders in accordance with company policies and pricing structures.
Process customer orders including equipment, parts, and special-order requests.
Review and validate order details including pricing, configurations, payment information, and shipping requirements.
Help identify and resolve order-related issues such as pricing discrepancies and fulfillment delays.
Collaborate with internal teams to ensure accurate order entry and timely delivery.
Support industry trade shows and sales events.
Support strategic and national accounts through order coordination and follow-up.
Assist with cross-functional activities related to installations, training schedules, and system deliveries.
Maintain reports and track sales projects, backlog activity, and opportunities as assigned.
Provide professional and timely support to customers and sales representatives via phone and email in English and French.
Maintain proactive communication regarding order status, delivery timelines, and issue resolution.
Escalate sales and service issues appropriately with a customer-focused approach.
Work closely with Sales, Finance, Purchasing, Operations, and Logistics to support daily activities.
Generate and analyze order and backlog reports.
Learn and apply standard operating procedures and best practices for order processing and reporting.
Support initiatives related to CRM and ERP systems to improve operational workflows.