Sales Operations Specialist II

F5•Seattle, WA

2d•$50,700 - $76,100•Onsite

About The Position

At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive. The Sales Operations Specialist is involved in all stages of the sales process ensuring that sales activities are best supported and conducted in accordance with F5’s policies. This role provides a high level support to both internal sales teams and external partners to facilitate strong relationships and generate revenue for F5. This is a fast paced role, ideal for someone who is highly organized, loves details and wants to exceed expectations.

Requirements

Must be detailed oriented with a proven ability to multi-task
Effective communication, both in written and verbal form, to interact with cross functional teams and departments
Ability to work independently in a dynamic fast paced environment, with minimal supervision
Ability to work cross-functionally to find solutions and drive projects to completion.
Must be a self-starter and effective time manager
Passion for customer experience and exceeding expectations
Understanding or knowledge of sales processes, order administration processes, etc.
Basic project management
Strong interest in identifying process improvement opportunities that support the key business operations
BA/BS degree or equivalent work experience
Proficient in Microsoft Outlook, Word, PowerPoint and Excel

Nice To Haves

Basic experience with Salesforce desired
Salesforce experience, preferred but not required
1+ years of Sales Support experience preferred

Responsibilities

Order processing and issue resolution
Act as liaison between Field Sales, Inside/Digital Sales, Channel Sales, Revenue Operations, Sales Operations, Finance and Accounting, and other internal teams.
Own and execute assigned projects or programs.
Provide communication and education on current processes and best practices.
Answer pre and post sales questions from F5 sales teams and external partners.
Research inquiries utilizing various systems and tools.
Intake and coordination of high priority customer requests.
Ensure the integrity of Salesforce data.
Identify process improvements to support business operations
Perform other related duties as assigned.
Responsible for upholding F5’s Business Code of Ethics and for promptly reporting violations of the Code or other company policies.