Sales Operations Specialist II

Advantech•Milpitas, CA

3d•$26 - $34•Hybrid

About The Position

Advantech is searching for a Sales Operations Specialist II to join our growing team. In this role, you will partner directly with assigned Key Account Managers to manage the order lifecycle for a portfolio of accounts, from bookings and shipping through backlog, EOL, and collections. You will work across Accounting, Supply Chain, Production, and Logistics to keep product launches and fulfillment on schedule.

Requirements

Minimum of 1-3+ years of experience in Customer Success Management, Account Management, or Supply Chain Management
Proficiency with MS Office (Outlook, Teams) and advanced Excel skills
Ability to communicate clearly, verbally and in writing, with internal and external stakeholders at all levels
Strong analytical and organizational skills with high attention to detail
Ability to manage multiple accounts and priorities independently

Nice To Haves

Bachelor's degree, or equivalent combination of education, training, and experience
Experience utilizing an ERP system (e.g., SAP)
Experience managing Key Accounts with EAR of $1M+

Responsibilities

Manage bookings, shipping, expediting, and backlog for assigned accounts
Validate purchase orders for accuracy on price, MOQ/MSQ, incoterms, shipping points, and NCNR terms, and communicate needed changes to customers
Partner with assigned Key Account Managers to support sales operations and drive future business after mass production
Manage EOL processes, including execution of LTB and LOI, and coordinate internally and externally to completion
Monitor customer receivable balances, assist the Accounts Receivable team with collections, and provide recommendations to management regarding credit issues that may affect shipment release
Coordinate with Accounting, Production, Supply Chain/Peripheral Trading, Logistics, RMA, and other internal teams to resolve issues
Work with Supply Chain on demand planning and inventory balancing
Proactively identify and report potential risks, and work with the customer and internal stakeholders until each case is closed
Other duties and responsibilities as assigned

Benefits

Competitive salary dependent on experience (DOE)
Winning culture with a friendly, team-oriented environment!
Generous benefits package including medical, dental, vision, long-term disability, and life insurance.
Employee Assistance Program (EAP)
401(k) with company match
Education & personal development reimbursement program
Generous vacation and paid holidays package
Company events, and lunches
Work from home program – once eligible
Referral Bonus