Sales Operations Senior Analyst

Salesforce•Seattle, WA

About The Position

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. The Sales Operations Senior Analyst will join our Quota and Capacity Planning (QCP) team, playing a critical role in driving program management excellence and supporting the development and optimization of our Anaplan-based quota planning environment. This position will partner closely with Sales, Strategy, Finance, and cross-functional technology teams to ensure our planning tools and processes scale with the business. The ideal candidate combines strong program management discipline with deep quota operations expertise and a passion for building scalable, technology-driven solutions.

Requirements

4+ years of professional experience in Sales Operations, Sales Strategy, Financial Planning & Analysis (FP&A), Finance, or a related field, with a strong background in program or project management
Demonstrated PMO experience managing cross-functional initiatives with multiple stakeholders in a fast-paced environment
Hands-on experience with Anaplan — as an end user, UAT contributor, requirements writer, or model development facilitator
B.S. in a quantitative discipline (e.g. Statistics, Math, Finance, Engineering, or related field)
Degree or equivalent relevant experience required. Experience will be evaluated based on the Core Competencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)
Strong critical thinking and analytical skills; ability to analyze ambiguous problems and drive toward recommendations
Exceptional written and verbal communication skills; ability to distill complex operational details into clear, high-impact presentations for executive audiences
Power-user proficiency in Excel; ability to communicate insights clearly in Google Slides or PowerPoint

Nice To Haves

Anaplan Model Builder certification or equivalent hands-on model development experience
Familiarity with quota setting methodologies, sales coverage models, and territory alignment
Experience working in Agile or structured PMO frameworks (e.g., SmartSheet, Quip, or similar)
Knowledge of SQL and/or Snowflake with interest in developing further expertise
Ability to quickly ramp on Salesforce collaboration and planning technologies (Google Workspace, Anaplan, Slack)
Comfortable operating in a fast-paced environment where priorities shift rapidly due to GTM decisions, with the ability to pivot seamlessly
Ability to establish and build close working relationships; strong personal credibility and counseling skills
Capable of working well under deadlines and juggling multiple priorities; strong meeting management skills

Responsibilities

Serve as the Project Management office (PMO) lead for the Quota and Capacity Planning team — managing project timelines, stakeholder communication, and deliverable tracking across the annual quota planning cycle and ongoing operational initiatives
Drive internal communications and cross-functional alignment for key quota programs, ensuring accurate execution and clear escalation paths
Lead preparation of content for high-stakes planning reviews and executive audiences, translating complex operational details into compelling, data-driven narratives
Partner with business stakeholders and Anaplan developers to translate quota business requirements into scalable planning solutions
Identify opportunities for increased optimization and automation in existing planning processes and models
Manage concurrent workstream and cross-functional dependencies, ensuring timely delivery and clear communication to leadership