Sales Operations Representative

Focus Technology Solutions•Boston, MA

About The Position

We're adding a Sales Operations Representative to our growing team! This is a great opportunity for someone who thrives in a fast-paced IT solutions environment and enjoys being the connector between sales, customers, vendors, and internal teams.

Requirements

Strong Microsoft Excel skills required, including comfort working with spreadsheets, pricing files, data validation, formulas, filtering, and basic analysis.
Strong general computer proficiency, including accurate data entry, professional email communication, and the ability to work efficiently across multiple business applications.
Excellent written and verbal communication skills with a professional, customer-focused approach.
Strong organizational skills with the ability to manage multiple competing priorities and deadlines.
High attention to detail and commitment to accuracy in quoting, pricing, order entry, and documentation.
Ability to work independently and collaboratively in a fast-paced environment with limited supervision.
Comfortable operating in situations where requirements may be incomplete, priorities may shift, or additional follow-up is required to clarify the path forward.
Solid problem-solving skills with the ability to identify issues, ask the right questions, and drive toward resolution.
Strong follow-through and ownership mentality.
Ability to maintain professionalism, confidentiality, and a courteous demeanor with internal and external stakeholders.

Nice To Haves

Familiarity with Microsoft Office, NetSuite, CRM platforms, vendor portals, distributor tools, SharePoint, and other collaborative business systems preferred.
IT product, vendor, and reseller industry knowledge strongly preferred.
3+ years of experience in Sales Operations, Inside Sales, Business Operations, Purchasing, Customer Operations, or a similar support role preferred.
Experience within a Value-Added Reseller, IT reseller, Managed Services Provider, distributor, or Original Equipment Manufacturer strongly preferred.
Experience supporting hardware, software, licensing, renewals, warranties, subscriptions, or IT services preferred.
Cisco and/or Dell Technologies experience is a significant plus.
Experience with vendor deal registration, distributor quoting, manufacturer programs, rebates, promotional pricing, and order fulfillment preferred.
Bachelor's degree preferred; equivalent professional experience may be considered in lieu of a completed degree.

Responsibilities

Support Account Executives with client requests, pricing, quoting, order processing, renewals, and general sales support activities.
Work with Account Executives, customers, vendors, and distributors to gather requirements, validate information, clarify next steps, and move opportunities through the sales process.
Create, update, and manage quotes for hardware, software, renewals, subscriptions, services, and other IT solutions.
Use vendor, distributor, CRM, ERP, and internal systems to support product configuration, pricing validation, deal registration, order processing, and fulfillment.
Coordinate with vendors and distributors to secure pricing, confirm promotions or programs, resolve issues, and support accurate order execution.
Review pricing, costing, margin, and order details to help ensure accuracy, profitability, and compliance with internal processes.
Maintain accurate and complete customer, opportunity, quote, order, renewal, and activity records within NetSuite, CRM, vendor portals, and other internal business systems.
Coordinate internal handoffs between Sales, Finance, Purchasing, Project Management, Managed Services, vendors, and distributors to support accurate quoting, order execution, fulfillment, billing, and customer follow-through.
Identify, research, and help resolve quoting, order, fulfillment, billing, vendor, and customer-related issues through timely follow-up and communication.
Gather missing information, clarify requirements, and determine next steps when requests are incomplete, time-sensitive, or not fully defined.
Manage a high volume of competing requests while prioritizing urgent sales, customer, vendor, and order-related needs.
Maintain and develop knowledge of IT products, vendor programs, manufacturer processes, and internal workflows to improve efficiency and sales support capabilities.
Support process improvement, standardization, reporting, documentation, and other Sales Operations initiatives as business needs evolve.
All other duties, as assigned.