Sales Operations- Quote to Cash

Merative

3d•$54,960 - $82,440•Hybrid

About The Position

This client-facing role is primarily responsible for their defined client portfolio, closing Merge Hemodynamic Accessory sales, quote-to-invoice activity for all sales transactions, and exceptional client engagement across pre-sales and post-sales activities. This role is accountable for efficiently managing client quotes and contractual terms to achieve revenue-generating order processes. This is accomplished by providing guidance to sellers, assessing quote accuracy prior to customer quote distribution, and architecting an effective order management program. Merge medical imaging solutions, offered by Merative, combine intelligent, scalable imaging workflow tools with deep and broad expertise to help healthcare organizations improve their confidence in patient outcomes and optimize care delivery. Meet your radiology, cardiology, enterprise imaging needs – on your own terms – with Merge by Merative imaging solutions. Trusted by 6 of the 10 largest U.S. health systems, Merge empowers healthcare organizations with advanced medical imaging solutions to enhance workflows, optimize care delivery, and help improve patient outcomes. Merge’s Imaging Suite, built on a cloud-native foundation, provides solutions for Vendor-Neutral Archive (VNA), PACS, Enterprise Image Viewing and Workflow Orchestration. Merge’s portfolio also includes Best in KLAS Cardiology and Hemodynamic Monitoring, and Digital Pathology.

Requirements

Prior experience in a client-facing business role and with order-to-cash principles.
Strong communication skills, with the ability to effectively communicate with a diverse audience.
Understanding and demonstrated ability to utilize and leverage business tools such as Salesforce.com or other CRM systems, ERP systems, Microsoft Outlook, Word, PowerPoint, and Excel (proficiencies include charts, pivot tables, VLOOKUP’s, if statements, etc.)
Ability to react well in a fast-paced environment & follow through on commitments.
Display poise and professionalism in challenging situations.

Nice To Haves

Prior experience in Healthcare IT industry
Experience with business controls such as SOX and Regulatory Requirements

Responsibilities

Accountable for accurate and timely order management for all orders.
Ensure accuracy and applicability of sales order terms and conditions by developing a deep understanding of client uniqueness, governing terms, and product-specific requirements.
Populates and maintains a customer records database to support opportunity pipeline management.
Managing and processing sales of Merge Hemodynamic accessory product line within the assigned account portfolio.
Review order-related documents for consistency and accuracy in alignment with Merge business controls and all Regulatory requirements.
Approve client portfolio quotes in the quote tool ensuring accurate order and invoice handling post- execution.
Accountable for designing and implementing changes to the quote to cash workflow when product parts and pricing changes are made.
Attend forecast meetings with global sales teams and provide guidance for contract architecture that accomplishes customer needs and upholds the post-sale standards in Q2C processing.
During the sales cycle, ensure that all material required to complete the quote is in place by working closely with the sales team, follows up, and participates with a territory sales team in closing pipeline deals.
Utilizing Excel functions, produce pivot tables, charts, and trending analysis to create and track metrics and to support business process improvements.
Develop strong relationships with clients and internal teams to provide a high-quality client experience.
Understand complex client and contracting situations, discuss challenges with appropriate departments, and follow through to ensure internal and external client satisfaction.
Proactive engagement with sales, legal, finance, client success, product, and other business process leaders during contract negotiations, extensions, and amendments.